Name: Casa Blanca Rocky Point by Castaways
Address: Boulevard Paseo De la Duna, Puerto Penasco, Puerto Penasco, Puerto Penasco, 83550, Mexico
Rating: 0

Air conditioning

Elevator/lift

Smoking areas

Smoke-free property

Heating

Garden

Terrace

General

Non-smoking rooms

Family room

Rooms

Snack bar

Meals

Spanish

English

Languages Spoken

Barbecue grill(s)

Mini golf

Barbeque

Sun Deck

Recreation

Free parking

Parking

Swimming pool

Outdoor pool

Pool facilities

Pool and beach

Children swimming pool

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the apartament hotel

Casa Blanca Rocky Point by Castaways

Puerto Penasco

The room had a great view. Updated appliances and tvs that disn’t work though. Didn’t like the fact that the hotel doesn’t have a lobby. To check in and out you have to drive like ten minutes downtown to get you keys. My wife and I stayed in the master room and we where bitten by bed bugs I have over 10 bites on me alone. Pools are usually cool but these pools felt like hot tubs. First time we stay at a hotel where we have to take off all the linnen from the beds and put then in the laundry room. Start the washer with a load of towels. Start a load of dishes in the dishwasher. My family and I didn’t mind doing this but usually when we go on vacation and stay at a hotel all of this is done with room service. Overall really didn’t enjoy our stay and won’t go back to this location.

The two-room suite (D306) really exceeded our expectations. The beds were super comfortable, there were TV's in the bedrooms, a full-sized fridge, microwave, and stove, and all the cooking utensils you would need. Even had two coffee makers and a blender. Also full sized washer/dryer and enough soap for one load. Travertine shower enclosures, quartz countertops and a great view from the large patio made it feel deluxe. No worries about running out of hot water with the huge water heater. There were more than enough towels and linens. Comfy leather couch and loveseat. We were told by reservation takers there would only be sheets but the beds did have clean bedspreads that worked as blankets. There were a couple of putters for the mini-golf course and even a few board games. Everything was remarkably clean. The complex is gated and the guards only let residents in so it felt safe.That said, the resort itself had a few rough edges, as expected. One of the pools was only half completed, one was heated but there was no hot tub. The elevator didn't work, good thing we weren't in a wheelchair. The huge smart TV in the master bedroom wasn't hooked up to the satellite but it had netflix that only played movies dubbed in Spanish. The remote batteries were dead so we had to buy more. The ice maker was inoperable - maybe on purpose.Overall, I would definitely stay here again if we get the same bargain rates we paid this time.

Well Appointed and Clean Condo (306D)

It is one long story, but I'll say this.  The unit, at Casa Blanca, was beautiful but having to go across town to pick up the keys and the long, hard fight with the realty company to get proper maintenance of this unit was enough for me to never want to go back.   Things didn't work around the condo and for over $1000 for four nights, we should have received tip top treatment.  I feel sorry for the owners because this property is so mismanaged.  And to add insult to injury, I asked one of the Castaways Realty Company if there was a restaurant in Casa Blanca.  He said there was and even gave me the name of a restaurant - he needs to get his facts straight - there is NO restaurant in Casa Blanca.   He lied to me.

Worst management of this property

Specifically wanted a 2 bedroom with a king bed, 2 single beds and a pull out sofa like there advertising ad stated for our 3 night family vacation. When we got there, the rooms had 1 king and 1 queen with no pull out sofa. Went back to Office to resolve issue which was of sight a 10 min drive with no lock. We were informed that there is nothing they can do and have no  other rooms available. So basically we paid $450 for very uncomfortable 3 night stay that we Did Not enjoy thanks to Castaway vacation/ Casa Blanca Golf Condos.

Casa Blanca Rocky Point by Castaways

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment