Bozanso

I can't say enough good things about the Hotel & Resort Kiyomizu Bozanso! I've never had better service, and I've stayed at a lot of hotels around the world. And it is a perfect place to stay for families. Our primary reason for staying there was its proximity to the Snow Monkey Park, but it turned out to offer so much more. The kids were always entertained with ping pong, foosball, a TV with a large movie selection, and plenty of lounge space. The rooms were very cozy, clean, and spacious. The kids and the adults alike loved the futons, and the bathrooms were well kept too. We were surprised there was an onsen on the main floor, which was very relaxing. But now to the service: The morning we woke up we were surrounded by snow. Unfortunately, the snow chains I had weren't adequate without a jack for the tires. An employee tried for a long time to help me put on the chains, and then drove to get a jack. He somehow managed to get them on after I had quite a struggle. We wouldn't have gotten home without him as it snowed all day. The front desk attendant offered to drive me to the local convenience store to get food for my family as well. I can't believe how willing they were to help my young family as we were far away from home. The staff made their hotel feel like home, and I will always be grateful to them for the that. The fact that my family were able to stay entertained through this long, discouraging ordeal says volumes about how wonderful both the facilities and the service were. THANK YOU!!!