a&o Copenhagen Norrebro - Hostel 

I have been traveling for over 26 years, staying in countless hotels across the world, and I can say without hesitation that Ms. Maryke Gottlieb is one of the most exceptional managers I have ever encountered. Reading some of the reviews about her, I was surprised, because my experience was the complete opposite. She is the driving force behind this hotel, ensuring that everything runs smoothly and efficiently, often under challenging circumstances. Ms. Gottlieb and her team demonstrate extraordinary dedication, professionalism, and resilience. I witnessed firsthand how they deal with guests who are careless, demanding, and at times outright rude, yet they continue to respond with courtesy and efficiency. At the same time, Ms. Gottlieb has a no-nonsense approach — she does not allow disruptive or disrespectful individuals to disturb the peace and comfort of other guests. She protects her staff and ensures that the hotel remains a place of order, dignity, and hospitality. What impressed me most was her ability to balance firmness with fairness. She is not always calm in the face of rudeness, nor should she be — instead, she stands her ground, sets clear boundaries, and makes it clear that unacceptable behavior will not be tolerated. This strength of character is rare in hospitality, and it is exactly what makes her such an outstanding leader. Her team clearly respects and admires her, and the atmosphere she creates is one of warmth, efficiency, and discipline. In my decades of travel, I have rarely seen a manager so invested in the well-being of both her guests and her staff. Ms. Gottlieb is not just managing a hotel; she is holding it together with her dedication, resourcefulness, and professionalism. She deserves recognition, support, and appreciation for the tireless effort she puts into her role. To anyone reading negative reviews, I would urge you to look deeper. Hospitality is a demanding industry, and it is easy to criticize without understanding the challenges involved. My experience with Ms. Gottlieb was outstanding, and I believe she is an asset not only to this hotel but to the entire hospitality industry. She embodies what true service and leadership should look like, and she ensures that the peace and quality of the hotel are never compromised by those who fail to respect it.