Name: Tanna Evergreen Resort & Tours
Address: White Grass Road, Tanna Island, Tanna Island, Tanna Island, 00000, Vanuatu
Rating: 0

Smoke-free property

Ticket assistance

Garden

Terrace

No elevators

Reception desk

General

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Restaurant

Snack bar

Meals

Tour assistance

Tourist services

Hiking

Picnic area

Recreation

Free parking

Parking

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Location

At the resort

Tanna Airport

Tanna Evergreen Resort & Tours

Tanna Island

Our experience was horrible. Giving 1 star as is not possible to rate less than 1 star. I hope this review serves as a warning for everyone.We had booked via Expedia and I honestly wish I had read the google reviews prior to making this booking as we’ve faced almost every possible problem listed by users in other google reviews.While booking in Expedia, we had booked a “private bungalow” - let me tell you this, in reality this is no where close to a bungalow but resembles a tribal hut. The website only listed 1 picture of this so called “bungalow” which is just the bed and my option very misleading. The room lacked basic amenities such as a kettle, a fan that works in full speed, glasses to drink water etc which you usually expect.Out of desperation, we were forced to upgrade to a “villa room” for a ridiculously expensive charge. Out of the 2 days we stayed here, we faced below issues:- No hot water in shower- Water stopped mid shower 4 times and we had to wait in the shower praying it comes back soon (I’ve had a better experience camping in the wild)- The breakfast was terrible and seriously a joke, they served bread but did not offer jam/butter along with this. I’ve travelled to many third world nations but this has to be a first of its kind.- Lack of cleanliness in the room for the amount being charged as room fare- Charge for wifi - seriously who does that in this day and age?!All in all, this resort is ridiculously expensive and very subpar in providing services

The resort has a majestic view of the ocean, the pool is definitely the highlight of the hotel, where you can overlook the ocean, perfect insta photo spot. Note that hotel will charge you for Wifi (if u wanna use) for $500 Vatu per day per room (not a lot). One major event is that, we booked a tour going to the blue cave prior to our arrival online, and there were also tours provided on the spot at the hotel, and on the day we were supposed to go on tour, the tour bus didn't show up. After an hour spent checking with hotel staff and calling the tour agency, it turns out some other hotel guests booked the same tour with the hotel the day before, and the tour bus only took them on tour because they said 'the hotel mentioned there were only 3 guests staying in the hotel, they did not got an update where more guests were coming', the whole miscommunication was a mess and we ended up missed half day of our tour. We really think the hotel do have responsibility, and we never got a proper explanation. So do bear in mind to tell the hotel in advance, just in case anything unlucky happens.The food was great on our first day, however second day was not so good. Coffee in general sucks, would be better if you bring your own dripping coffee lmao. Food was generally very expensive in the resort, and the quality sometimes fluctuate. All in all, the room and the view of the hotel is great, just that the staff can sometimes be unhelpful.

Very beautiful surroundings amongst nature and lovely staff,thankyou .

We booked 2 months ago, and when we arrive, the host told us that our bungalow has been used for someone else (even though we had already paid!). He managed to send us to it’s step brother village, saying that all was on him, including the diner. But at the end, it was not the case at all.Hopefully our new host were lovely and really nice, and we thank them for that.But being in the middle of the jungle, feeling like you are not expected at the place, even though you pay for the accommodation, is no pleasant.  Don’t go there, go rather to the Volcano Island Paradise.

Liked the ocean and grounds. Did not like power outages, many times wi fi did not work, and the flys. Easy to walk to White Grass next door for food variety. Needs roof repair.

Nice hotel however the pool was so dirty we did not want to use it and on one of the days they actually fully emptied it to clean it. Other that that the staff was very friendly and the spot in front of the hotel to snorkel was amazing.

hotel but dirty pool

Nice hotel, pretty basic but common standard in Vanuatu. Tours are extremely expensive. Food is very good (but not cheap either..)Service uneven depending on who you speak to

Nice hotel but expensive for what it is

Huge potential to be an amazing resort. Lack of consistency on services, food and beverages killed the place.

Beautiful location and nice bungalows with views overlooking the sea. The strange thing was that e.g. for breakfast they didn’t serve mango or bananas which were literally falling of the trees outside the resort. They didn’t serve the fresh fruit from just outside. All the tours were also more expensive than e.g. the resort next door. Much more expensive. Dinner and drinks menu was the same every day, with many things lacking. Not impressive. We would have preferred a local menu with items that they would then also have. Management could do more to give this place more soul and engaged staff.

Tanna Evergreen Resort & Tours

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