Name: Charles Hope Apartments Brentford
Address: Building 4, London, London, London, TW8 9ET, United Kingdom
Rating: 0

Elevator/lift

Smoke-free property

Electric car charging

General

Concierge services

Services and amenities

Free Wi-Fi

Internet

Free parking

Parking

Pets allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Boston Manor

Northfields

Osterley

Boston Manor Park

Queen Charlotte’s Cottage

Isleworth Recreation Centre

Carville Hall Park

Osterley Park and House

Loftus Road Stadium

London Heathrow Airport

Victoria and Albert Museum

Hyde Park

Madame Tussauds

Buckingham Palace

Big Ben

National Gallery

The British Museum

London Eye

The Shard

Tower Bridge

Tower of London

London City Airport

London Gatwick Airport

Farnborough Airport

Blackbushe Airport

London Luton Airport

Rochester Airport

Charles Hope Apartments Brentford

London

After a night in a horrible hotel, this flat was amazing.  It was exceptionally clean, beds were great, and kitchen had everything you could need. We walked over to a restaurant for dinner that was recommended in the listing’s app and then to a grocery store.  There was a washer/dryer in the unit so we were able to catch up on some laundry.  We would love to stay here again if the occasion presents itself.

The property is modern and more spacious than your typical hotel room. However, having spoken to the property representatives regarding the windows being unlocked and opening on its own upon entry, making the apartment cold (especially during the Winter) and been promised to send someone to check out the window/drop  off but no-one visiting to resolve the issue.

A great place to stay. About 1 hour from central London. The accommodation was clean and we had all we needed to enjoy our stay. However on both nights we were subject to unacceptable noise from incoming residents between 3am-6am.

Beyond expectation! Very recommended. However if you travel with friends under 22, please contact them as there’s extra deposit need to be paid

We needed somewhere at short notice for our adult family and dog as our other accommodation had let us down. The booking process was a bit of a pain with documents being sent but actually it all worked smoothly, the self check in was great with a keyless access code system. The rooms were fabulous with high end appliances and spotless with loads of space. The inclusion of parking was a massive bonus. It’s about 15 mins into Heathrow by car, 1 mile from a tube and 35 mins drive into central london. 30 min drive to Wembley stadium- all of which we needed.My only criticism is the outside spaces seem rather uncared for, dead birds, cigarette buts etc and with a little work they could be a real asset. Wouldn’t hesitate to recommend.

Great studio apartments.

The accommodation itself was lovely, it had everything needed & was very clean.I did need to chase for check in details, which was frustrating, but all resolved with the guest services team.Upon arrival it was unclear how to get into the right door from the car park and had to ask someone who was in the car park. The welcome information emailed suggested manuals for how to use appliances, but they were not on the website so working out how to use the TV was troublesome.  The wifi & password was not the one on the website & I had to locate the hub to sort this out.  Lastly the terrace was in dire need of weeding.Having said all of the above, the accommodation really is excellent and would be 100% if the communication niggles were resolved.

Great place, but clearer comms needed

The craziest check-in and check-out procedure I’ve ever seen. Will never use for guests visiting me personally of for my business again. Embarrasses the UK with the hoops to jump through. Frustrating.

The staff were helpful especially Leeban, who went above and beyond to assist.. The location of the property was ideal to get around by bus or train. The lobby area smelled awful! I am not sure if this was contributed to them accommodating pets and not having proper ventilation. There is no air-condition.  There was no reception area to ask questions or for assistance. It was "catch me when you can" because no one was stationed on property. The rooms were not cleaned everyday as advertised. While we were there they ran out if towels to bath with.

The apartment itself was lovely, very clean and modern although the outside area could do with a clean and it was really hot in the apartment.What we didn’t expect was another couple entering our apartment whilst we were in it with a different lock code!!! I have contacted  the property customer services and was advised someone would call me back yesterday to discuss but this has not happened. I’m afraid a complaint is now in process

Lively apartment, however….

Spoke to the people on the phone to get my  pin for the key fob for the room as they didn’t send me the email with it , very confusing I had to get it over the phone , when in the room only 1 large towel for 2 people no air con they said there was a fan and there wasn’t then they sent one but it was broken no actual fan in it , room was lovely but things could of been better , the people on the phone were good though to help .

Charles Hope Apartments Brentford

Main amenities of the apartment

Location

Available rooms

Location

Description of the apartment

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment