Travelodge Burton A38 Southbound

Big shout out to David and Emma. After breaking down on the A38 with my disabled mum and being left standing in a cold layby for three hours, we were dropped at the Travel Lodge to wait in the warmth for our car to be picked up. David and Emma were on duty and ensured we were able to use the loo and get warm. They were kind and supportive throughout. Our spirits were very much lifted and both were patient listening to our story. David provided phone chargers for us after we'd depleted our batteries. When there was continual failure by our rescue company regarding them sending three taxis to the wrong Travel Lodge, David very kindly spoke to the taxi company, redirecting the car to the correct location. He got us safely into the taxi for our journey home, eight hours after our car failure. We cannot thank both staff members enough, they are a massive credit to the company and I really hope they can be acknowledged for this further by senior management. Renewed faith in humanity restored on that cold February night. Beth and Pauline.