Name: Premier Inn Trowbridge
Address: St Stephens Place, Trowbridge, Trowbridge, Trowbridge, BA14 8AH, United Kingdom
Rating: 9

Air conditioning

Elevator/lift

General

Restaurant

Meals

Internet access

Internet

Parking

Location

At the hotel

The Trowbridge Museum and Art gallery

Biss Meadows Country Park

Bristol Airport

Premier Inn Trowbridge

Trowbridge

Upon arrival there was no staff available. However, after a short amount of time someone appeared. They were polite, friendly and helpful. They explained the check out process clearly. The room was lovely. Comfortable bed, spacious and clean. 

The only disappointment was being interuppted on three occassions. Firstly, for room checks. Secondly, an additional check which they didn't realise it had already been checked. Thirdly, a staff member entering the room and then apologisng before leaving. They did not give an explaination as to why they entered the room as late as they did. 

The location is very good. Cinema and plenty of resturants in the same complex. Two big Supermarkets in opposite directions that's a 5-10 minute walk.

Unusual

Good sized clean room. Power shower; hot water, extra towels no problem. Quiet inside and outside of the hotel. Parking not an issue. BUT WiFi connection was very poor to useless. Pillows were a bit flat. It would have been nice if Netflix was a standard inclusion on the tv 

Hot water on tap 😃 inefficient wifi ☹️

staff were great, especially the guy in the restaurant helping is with the gluten free options, couldn't do enough for us, great service.  
lots of restaurants on door step, short walk to the multi storey car park across the road.

friendly staff & good lacation

Good location for restaurants and shops which was useful. We stayed after visiting Longleat so was convenient. Premier inn was simple but clean and comfortable as usual. Will stay again with family and recommend

Positive and what we’d hoped

When my office colleagues suggested the PI for a group breakfast I was surprised, but was very impressed by the quality and quantity of the food available.  The staff on duty were very friendly and polite and I would definitely recommend this venue to others for a breakfast meeting.

Excellent Breakfast

Came with a friend for breakfast this morning. Extremely impressed with the variety. Cooked breakfast fresh and eggs cooked perfectly. Ning very polite and helpful. Tope marks to the chef too. Great price for everything that's included. Will definitely be returning.

Premier breakfast @ Premier Inn

Really helpful and pleasant reception and restaurant staff. Room was clean and spacious. Convenient parking outside. Breakfast and evening meal were excellent price/value. Nothing was too much trouble for Alex to help with. Thank you for a pleasant stay. 

Excellent service

Fantastic customer service from Francis. I rang on my journey to see if there was a possibility to get an earlier check in. Francis said he would speak with housekeeping. On arrival Francis greeted us with a huge smile and had sorted our room meaning my daughter could get ready for her gym comp. The room was alot bigger then usual and had space between the single beds and double bed.
The breakfast was fully stocked and the very helpful chef Eric replenished the eggs and warmed the croissants on request.
I reported to Francis that there was broken glass in the corridor just down from my room and within the time it took me to put my case in the car and return upstairs the hallway has been cleaned.
Overall a fantastic stay with extremely good customer service from all the team members. 


Fantastic customer service

Stayed for a family event and whilst we were there I needed to work.

We had an upgraded room and it was fantastic. Great facilities, really clean and the staff are really friendly and helpful. I had to get some items to help with my work and Mick on reception was great. The housekeeping staff were really excellent too and I loved the fact that you could ask for your room to be cleaned (or not). The rainfall shower in our bathroom was amazing with loads of pressure and constant hot water - one of the best showers we've ever had in a hotel and we've travelled all over the world! And the bed was so comfortable, we slept really well - the adverts do not exaggerate!

We'll definitely book again! Thanks to all the staff.

Really clean rooms, great facilities and staff is exceptional!

Absolutely LOVED my stay! The beds were comfortable, the facilities were clean and easy to use and the location was perfect (very close to Bath and Bristol by train). The breakfast on Sunday was fantastic, there was so much to choose from and the staff were incredible friendly and helpful, especially NING and AIDA.  Thank you so much for the lovely service!!!

Premier Inn Trowbridge

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