Name: The Shambles
Address: 10-12 Bell Steet, Lutterworth, Lutterworth, Lutterworth, LE17 4DW, United Kingdom
Rating: 7

Smoke-free property

No elevators

General

Shower

Rooms

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Fishing

Recreation

Free parking

Free parking nearby

Parking

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Coventry Airport

Birmingham International Airport

East Midlands Airport

Milton Keynes

The Shambles

Lutterworth

We were there for lunch with friends, all of us having been several times before (always for lunch), the last visit being Sept 1. Food has always been good and service  satisfactory until yesterday.. What a let down! We had booked a table for 1pm why, I don't know, there were plenty of empty tables which remained empty. until we left. Couldn't see/find a member of staff to check-in and waited maybe 10mins to be served to drinks. Food order was placed for 2x gammon with egg) 1 fish/ chips & an omlette. Three meals were served together then we waited and waited 10mins for the omlette plus vinegar to arrive. Gammons were chewy and one was hardly edible - fat & gristle. Fish & chips and omelette were very good. I could go on ... and on. Incidentally, a couple who ordered after us were served before us to a hot meal.
Suffice to say Acorn Antiques comes to mind, the decor is dated which even a coat of paint wouldn't improve, but we know this and accept it because the food and service has previously been satisfactory. Staff with the right 'service' attitude would help greatly. Having said that our waitress was pleasant enough.  Sadly to say, and based on this experience, we are unlikely to return.

Shamble by name, Shambles by nature!

I booked a table for a family Sunday carvery by email and they reserved a table and dressed it up to make us feel special. We had a lovely lunch but more important they were very attentive. The staff made a huge effort with the child in our party and the puppy.  Attention to what matters- customer service!  Well done to the Shambles!

Family lunch

First time in Lutterworth and looked for somewhere for lunch.  Saw The Shambles in a very central location and decided to give it a go.  Overall very good.  Service professional and friendly, choice on menu fairly varied and food ordered tasty. All in all a good experience

Very enjoyable lunch

On arrival, was told that there was a staff shortage  -  so no breakfast available.  Shame that there was no advanced warning.

So, Marston's Brewery, you have appointed a pub manager, who is not prepared to put his / her guests first, when all else fails, by cooking the breakfasts him / her self.  Where is the commitment to customers ?

The room had a non-working en-suite light and non-working TV remote controller.
So, how was the en-suite properly pre-cleaned in the dark ?
Did anyone check the TV remote between guest lettings ?
Did the room service person report the defects ?
Did any Manager take any notice ?

Upon complaining, we were given another room  -  this time the bed-side light did not work   -   so we swapped it for the one in the first room.  (Back to the same questions about room defects.)

Both rooms have had 'late' modifications, with the addition of small en-suites - which is fine.

However, the wash-hand basins  -  sorry, wash-finger basins   -  were so small that when cleaning teeth, or especially when trying to wet the face for a shave, excessive quantities of water ended on the bathroom floor.

Despite the small size of the en-suites, there is room for larger washbasins.

Quite simply, the basins provided are too small to use and clearly not fit for purpose.

So (again) Marston Brewery  -  you are providing accommodation facilities which are not fit for customers.  Have you ever checked the accommodation ?
Add to this the manager who obviously does not care about customers (as above).

The best thing is that customers AVOID THIS ACCOMMODATION  -  and that Marston's Brewery concentrates solely on running the pub, as it is not addressing accommodation at all seriously.

The on-duty bar staff were most helpful, and apologised for the situation.

It would be good if Marston Brewery would respond to this critical review  . . .

AVOID THIS ACCOMMODATION ! ! !

The positives - friendly front of house staff and excellent freshly cooked to order English Breakfast.

Rooms were fair value for money at £50 but were nevertheless tired, poorly lit and mattress was uncomfortable (felt the springs).  They overlook the outside drinking area so are noisy too.  On the positive - shower pressure was good and hot water was plentiful, so fair value for money given the price and that good breakfast was included.  

Dinner the night before was mediocre boiled unappetising carrots, cauliflower, beans accompanying a small but OK chicken, ham and leek pie.

Good breakfast but dinner mediocre

Stopped for lunch to break a journey. 
Three of the items on the daily menu were not available and the staff were not aware.
Service polite but slow.
The food was very poorly presented and was of very poor quality.  Mediocre fish and chips, tough chicken with very dubious tomato based sauce.

Shambles at the Shambles

At a small family function on short notice  .. not only did the manager Stacey go out her way to make everything perfect for us the bar and waiting staff done an AMAZING job of looking after everyone .. highly recommend to everyone and will definitely will use again..

Fantastic

The staff and management have worked incredibly hard to make the Shambles welcoming, for anyone calling in for a quick pint or wishing to dine out. The home cooked food is delicious, along with the varied selection of real ales. They also offer a vast choice of alcoholic and non-alcoholic beverages to suit all tastes.

Lovely staff and welcoming owners

I've been here a few times whilst visiting friends and always have the fish and chips and takes some beating a huge piece of flakey cod in a light batter with homemade chips salad and mushy peas all the meals were very good a nice pint of real ale really friendly staff it's dog friendly and does gluten free ticks all the right boxes!

Amazing fish and chips!!

the organisation during the covid  crisis was spot on...efficient service throughout our meal. i must add that i had the best fish & chips ...ever!  fish was cooked to perfection. Tables were well spaced .

The Shambles

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