Hotel Serrano Palace

My husband and I recently stayed at this hotel and were met with a warm, friendly welcome from staff. The reception is spacious, spotlessly clean and with ample seating. Indeed, there was plenty of seating indoors and out in which to relax and enjoy leisure time. Our room had a pool view, comfortable beds, and plenty of space with furniture laid out well. It was refreshed to a very high standard each day, with housekeeping staff also leaving little positive affirmation cards - a nice touch, thank you. The hotel is across the road from a really nice, clean, sandy beach with a lifeguard presence. There are a couple of bars on the beach also. The Beach Bar was busy every day with people enjoying a few beers and a bit of a singsong which was great. As other reviewers state, the hotel is predominantly frequented by German guests. This was excellent as I am learning the German language and had opportunity to practice my new found skills which was really helpful! The guests were all very polite, well spoken and considerate of one another which was a stark contrast to some holidays we have had which have been full of British tourists often with much lower standards. A few children were present and they were incredibly well behaved and polite. All the staff were very pleasant, friendly and customer focussed with flawless service. If we had to single out one, it would be Sabrina, purely for the fact we chatted with her the most and she did go out of her way to engage with all guests one meal time which was very nice. We stayed half board and the food at the hotel was excellent, presented to a high standard with ample choice to suit all palates. Seating was very pleasant with lovely furniture outside and this was conducive to eating our meals in a relaxed and unhurried manner to really savour all those different tastes! A highlight for me was the morning we were woken up to the sounds of a pianist, entertaining the guests at breakfast. Absolutely beautiful! The pianist had a good selection of music and played the pieces faultlessly. Entertainment on the evening was also to an equally high standard, comprising of live music each night - always a hit with us! The Motown duo were phenomenal with such incredible energy and powerful voices. A good selection of drinks were available, and for me the only minor point I would make is that I like to pay for drinks as I go rather than amassing a drinks bill at the end of the stay. Purely due to my upbringing and wanting to pay as I go. However, this wasn't possible, but I needn't have worried as the bill tallied perfectly with the note we had kept on our 'phones of the drinks we had consumed. There was also a tourist tax to pay at the end of the stay, which I had encountered on previous trips. This equates to around 4 euros per person per day I think. It wasn't a problem at all, only I forgot such a thing existed as I hadn't been away for a year or so. Overall, a thoroughly enjoyable and relaxing holiday and we will be returning within the next 12 - 18 months.