Name: Refreshing Springs Resort
Address: PT 4049 Mukim Sungai Gumut, Kuala Kubu Bharu, Kuala Kubu Bharu, Kuala Kubu Bharu, 44100, Malaysia
Rating: 8

Elevator/lift

General

Restaurant

Meals

Conference Hall

Business

Location

At the resort

Batu Caves

National Zoo

Pusat Sains Negara National Science Center

Petrosains Science Discovery Centre

Petronas Twin Towers

Kuala Lumpur Tower

Merdeka Square

Aquaria KLCC

Jamek Mosque

Butterfly Park

Lake Gardens

Kuala Lumpur Bird Park

Petaling Street

Sri Mahamariamman Temple

Islamic Arts Museum

National Mosque

Sultan Abdul Aziz Shah Airport

National Museum

Thean Hou Temple

Sunway Lagoon Theme Park

Refreshing Springs Resort

Kuala Kubu Bharu

A great sanctuary not too far ie an hour plus from busy city of Kuala Lumpur. Hidden gem with good development by the operator.

One can experience the staying in a jungle experience, enjoying real SPA river/ stream with cold water, underground hot spring, juggle tracking, ... and other activities.

We rented 2 units of its 4 beds unit, and wnjoyed the good view, good amenities, and cozy rooms. All meals are covered within the package.

It can be different experince depending on individual, but I had enjoyed mybstay very much. Wish to be back again someday. Adios ...

Hidden Gem not far from Kuala Lumpur

The first impression i received from this resort was a bad one.  I had contacted the resort to enquire about a day trip with my family. I had asked for someone to call me back, but no one had the decency to do so. 

Worse, the staff i was communicating with on whats app refused to reveal his or her name when i asked by whats app. I found this rather perplexing.

There was also much confusion as to the payment terms. Earlier, a kind soft spoken lady called Joya had informed me that we need not make any payment until we arrived at the resort as it was a day trip and hence no room bookings required. 

However, the later staff who refused to reveal his or her name insisted i had to pay in full! I explained that we were merely making a day trip with no hotel overnight stay and I also asked her to explain why the hotel was inconsistent with their policy as the earlier staff had told me that we could  pay on the day of arrival as it was only a day trip. 

I even suggested that i could place a deposit but the staff's reply was that they do not collect deposits for a day trip. She then informed me that there was still availability for a day trip and told me to walk in. This response was again absurd as to reach this resort, one has to travel quite a distance on a bumpy potholed road! 

The staff's reply was that the earlier staff did not know the SOP and policy of the hotel. I found this explanation rather absurd. 

Judging by the unprofessionalism of how this resort had handled my intended stay, i decided to give this place a miss. I did not see any hospitality and spared my family an unpleasant trip and opted for another resort instead. 

Utterly disgusted

Beacon Resort near to Ulu Yam set within a tropical jungle, complete with clean hot springs pools , beautiful river with gentle rapids flowing within the resort and a east to moderate jungle trail is definitely worth more than a 2 Star rating . 
The food is excellent, wholesome without any hint of Ajinomoto , much like home cooked tasty food 
Customer service is first class . Went all way out to help my wheel chair bound 90years old mother which made her holiday so memorable for her . Owner was seen serving her guest with her staff at breakfast when we were there .

Customer service is 5 star .friendly staff all ready to serve you with a smile on their faces . Went all way out to help

Had an amazing weekend with them as I stayed in their jasmine A!
We get to experience their natural hot spring, hydrogen spa, and also get to chill by the river.
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This close to nature experience was definitely something much needed to relax my mind and body.
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If you’re looking for somewhere to relax your mind and soul ( that is close to the nature but 100 percent clean) this is the place to be!


Lovely getaway

Overly rated and priced resort with skeleton facilities. Hot spring was the only charm. 

The road leading to the resort is laterite with potholes. Rainy season, the potholes are filled with muddy water. The stretch from main riad is 4 km.

The massage treatment were damn expensive despite 50% discount ie 1.5 hours massage is almost RM 300.

Unfriendly resort staff who do not smile nor greet guests at all. The only smiling and courteous staff was the check-in personnel.

We stayed at the peppermint and overall was average. There was an electric kettle and a pair of tea cups and saucers. No coffee nor tea bags and sugar at all. What is the point for having such an incomplete beverage facilities.

Food was lousy and basic with no hot drinks during dinner. One kind soul by the name Joyah made a pot of coffee for us.

Dessert was fruits only and nowhere seen organic meal as claimed.

Breakfast was a big dissappointment, just like dinner. Salty fried mee, pre-plated cut fruits, hard and soft boiled eggs, white bread served with planta & kaya and hot drinks.

Those who keen, think thrice and do not be fooled!!!

Do not be fooled at Beacon Resort, Kalumpang!!!

Though the road journey was bumpy n the 4km ride from the main road was cruising the palm oil plantation but when we reach there we have totally forgotten the difficult  ride... We are reaching into a serenity, calmness n peaceful place out of our expectations. The resort has so much of private space for us such as a hot spring, river streaming down with hill water, fish feeding pond, gardens n many durian trees...no doubt the SPA is not ready but we enjoy the healthy meals that was provided for us...

It was truly "home away from home" n a hidden gem in Msia...

Hidden Gem

The hospitality given are rated 1/10. the worker and owner seem don't feel like inviting guest to their places. There is no Wifi, No TV and the place is only natural air and their agricultural to visit. 
If you want to be visit the place make sure you think twice. The amenities given are very old and not workable.

Refreshing Spring Resorts

Bad
1. Entrance: 5 minutes bad and rocky road journey before reaching the gate. Locked gate. Takes few minutes to open. Even have to call the number written on the gate and state your booking number and name. Not feeling welcomed at all. Like entering prison deep in the forest. Do not come during dark. Confusing road and signage. Even use googlemaps a bit confusing. 

2. Came during raining heavily. Have to transfer beg to buggy. No cars allowed inside. Wet and drenched during transfer and brought to room. Buggy have no cover. Have to inhale the smoke from tractor when sit behind. Also driver is smoking that morning when we check out. We have to inhale his cigarette smoke too.

3. Got room of Terrace type. No tv. No wifi. No internet reception. Celcom only H+ signal. No phone in room for inquiries or complaint. No notepad to write feedback. In front of Hibiscus Hall. Music was played so loud bcs got event. Not tranquilling at all. Lose the sound of river and nature. Even request for quiet place but worst got room in front of Hall. So stressful. If got activity people are screaming and shouting cheering loudly. A lot more stress added. Do not come here if you expect a quiet night. I am having problem to rest and sleep after a heavy day and was totally ruined by all of these. I have to cover my ear with pillow but the sound wont go away. Feels like want to shout at the organizer to shut the hell off but this place is not mine. Since there is no tv n poor internet connection, I have to endure the loud music from Hibiscuss Hall. Dear owner, please change the name of your place to TEAMBUILDING CENTRE rather than REFRESHING SPRING RESORT that will mislead other people too!

4. Kettle provided was rusty and unsafe to use. Probably can get Tetanus. We realize the kettle was rusty when we want to use to make coffee at 2am. So we decide not to use it. Bathroom floor so sliperry and no anti slip mat at the inside the bathroom. Just a small floor mat outside bathroom. No mirror inside room just a small mirror inside bathroom. Water heater for shower not so hot. Luke warm only. No place for wardrobe/almari. Just 5 pieces of hook on the wall to hang everything. 

5. Food? Didnt even have a chance to taste it. When I came to dining hall for dinner that night (I am willing to pay any cost) the owner said there got family function. If I want to dine there, he can set up the table but with payment RM23/head. Then, before I could agree (bcs im too tired to go out again) he insisted me to go out and have dinner outside as outside is more CHEAPER AND TASTIER! "FRANKLY SPEAKING". What kind of owner say like that about his food quality? Since he said like that (as if unwilling to serve both of us) then we have to go out and have another gruelling bumpy ride and have to drove about 10 minutes to find a restaurant just to fill our stomach. As usual have to wait for his buggy ride to get to our car and as usual the gate is lock, we have to wait for somebody to open the gate. What a waste of time and energy. Not customer friendly at all. 

Also, pls do not google restaurant nearby me. Bcs all will lead you to strange place. Just go dine in any place you found. Breakfast? Didnt got a chance too. Bcs we are unaware of the time limit. When I call owner abt bfast, he said last 10am but then he tried to invited us to have bfast in admin office. But then bcs we are running out of time, we have to decline and just check out and have bfast outside. Also when I met the owner at dining hall last night he didnt remind us like every other hotel. Usually when we check in, the receptionist will remind time of bfast, dinner menu and price etc. At least do care a bit about your customer who didnt come in a group. 

6. Over-price for just a small room and few facilities. RM285 for a small room with limited necessities in the room. Not tranquilling at all. Noisy with teambuilding activities. Even 9 in the morning got ppl screaming shouting cheering with team building activitites, playing ball in the hall. No 3 in 1 drinks provided. Only bottled water, cup and rusty kettle. 

7. There were a lot of facilities provided. But you know when you hate the place you dont want to stay longer and get out from there ASAP. Didnt have a chance to try the spring, fish feeding etc bcs we were upset and all we want is to escape from there. Worst experience ever. 

Good
1. Friendly indonesian/malay guy bring umbrella and warm smile welcoming us with buggy inside. Even he also was wet. Poor him have to go back n forth driving buggy pick all customer in and out. 
2. Water pressure is good
3. Halal food prepared by Malay Women chef. I really wish I can taste her cookings.
4. 2 choices of ventilation in room. A/C and Fan. Both working good.
5. Nice n comfy bed and pillow. Clean sheet. Smells nice.
6. Surau provided and qiblat shown in every room.
7. Easy check in n check out. Just a call away. 

Will I come back? HELL NO! Please do not come to this place if you got smaller kids/toddler. Or expecting a quiet, tranquil and pleasant night!

Do come if you want to organize team building, camp, family day etc. 

Tips:
1. Drive a 4x4 to come here
2. Use celcom line. At least able to call owner for anything. 
3. Do not book Terrace room in front of Hibiscus Hall if you want a quiet night. Or ask beforehand if got team building or any group event on the date. Avoid that date.
4. Do not come on rainy season. It sucks. You cannot enjoy the facilities provided due to rain.
5. Bring own food for bbq. Read all regulations from the resort website. Download a map too! 
6. Bring own snacks/food to avoid a hungry night. 
7. Bring your own iron/kettle/hanger. The room is very basic. Do not expect a fridge or tv. 

Advise to owner:
1. Pls prepare a good transportation system for rainy days
2. At least install whatsapp for easy communication. Welcoming us and state few regulations, share maps, bfast time etc esp when rainy days we cant drop by the admin to clarify few things or do a proper check in.
3. At least put fixed phone line for easy communication to admin office
4. Avoid closing gate 24hrs. I know it is a private land. But feels like entering a prison. 
5. Do care about customers who didnt come in group or having an event. Prepare a small brochure or handout in the room to give a brief idea about few regulations and timing. Opening hours of dining hall, fish feeding, hot spring, map inside tje resort, check out time etc. I have to google your website with the poor internet connection and it is very stressing. Provide a fixed line contact number on the website too.

FRUSTRATED

A lot of things to do in a very peaceful and tranquil environment. Hot Spring is the highlight but table tennis, water slide and obstacle course are among other few highlights which make this quiet and serene place a perfect getaway. And did I mention a river as well? 

Room rates are not exactly budget but the facilities are worth spending a nice weekend.

Great getaway from KL

went for a organized Christian Church Camp 2017 there.. about 50 of us

overall rooms are rather clean and the malay house stay is suitable for a couple. River near there is very refreshing and cold.

nice hot spring areas except certain parts of flooring needs to be painted. could be expanded to make bigger for more people to use..

Should provide mosquito repellant  and mosquito coils to all staying patrons notwithstanding towels too,

meals provided were reasonably good and tasty...it was a durian season then but this year durian season was not good

Refreshing Springs Resort

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