Name: Crystal Palm Hotel
Address: 4 Street-Tesano, 14th South Loop-Tesano, Accra, Accra, Accra, P.O Box 19, Ghana
Rating: 7

24-hour reception

Smoking areas

Terrace

Express check-in

General

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Sun Deck

Recreation

Free parking

Parking

Pool facilities

Pool and beach

Business center

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Children swimming pool

Kids

Pets Not Allowed

Pets

Location

At the hotel

Kotoka International Airport

Crystal Palm Hotel

Accra

A group of us stayed for 10 nights at Crystal Palm and from the first day that we arrived we were gladly impressed with the service that we received:  all employees are professional, courteous and helpful.  The rooms were clean, spacious and very comfortable. The food in the hotel (especially the breakfast – buffet style with a rich selection of items) was outstanding, healthy and delicious. The chef is very competent and deserves a compliment.
 Available amenities like conference area, swimming and fitness center, restaurant. The highlights are for the superb customer service we had in this hotel.
Cheerful and reliable staff. Vivian and Rita have demonstrated excellent leadership skills. Samuel, Vic, Cath, Hilda, Forse, Ben, Fortune, and Emmanuel were extremely helpful and responsive to solve any issue. 
Sincerely and gratefully,
D & P


Words of recognition to the staff for their superb hospitality

We were chased every day sometimes twice a day for more money they couldn’t decide how much they wanted us to pay. 
The menu was a dream menu as 90% of the good wasn’t available. Once we complained, they hated us and didn’t hide that fact. In the end, we had to leave and go to another hotel. 
Whilst we were promised a 50% discount, we only received 25% 
Wi-Fi is impossible.

Terrible - don’t stay here !!!

I have been put in the Crystal Palm Hotel because it is close to work,  and have stayed in hotels in Ghana before.  Here I have found a 5* 2* hotel,  that is easy beyond value for money.  To many people complain that they get 2* service for 5 * expectations.  The menu is great, tasty and reasonable. More than you would expect from a 2 * establishment.  The rooms are clean,  the water runs and the aircon works. THAT is not 2 * in my books .. confidante,  reasonable,  liveable,  stay able... gets 5 * in my books for a 2* rating

What a delightful stay ....a 5* hotel rated as 2 *

The hotel staff was very good. The room is small I&  bed was small. Not close to any malls or stores

Hotel

Booked in by a company to stay 4 nights in September as I was a UK speaker at a training course being held in the (barely adequate) conference area of the hotel.

To put my comments in context I can say that I have stayed in all classes of hotels in many international locations (certainly in over 40 countries) for pleasure and business and I am reasonably laid back when it comes to travel.

The only positive things I recall were that the basic single room was clean and the Wi-Fi generally worked.

The food was simply dreadful and limited. Breakfast was a joke. Coffee was Nescafe from a sachet. 

No internal public area to sit in other than a small reception.

The modest sized pool was only half full of water and the surrounding area was under maintenance (grouting etc.). Unusable while I was there.

One small external area (the 'Pool Bar'!) from which you could watch the workers.

Hotel unable to change foreign currency.

I'm afraid I can't waste any more of my time on this hotel - you have been warned.

Don't even think about it

Local arrangements had been made with the hotel for an airport pickup and this worked well.
On arrival at the hotel I was quickly checked in and shown to my room. The room was comfortable and clean, though a bit dated. Air-condition worked well. The shower in my room looked like some sort of futuristic cryo-chamber, but worked OK (with selection of various spray nozzles) – other rooms don’t necessarily have this. The bed had a very firm mattress, though I didn’t mind it. There was a study desk, wardrobe (with safe that did not work), dresser, and chairs/table in the main room, with separate sitting room with kitchen area – it seems that I may have ended up with a suite?
For breakfast there were cold and hot options, and lunch and dinner were menu based, though it appeared that not everything on the menu was available.
We used the conference facilities for a four-day workshop, and usual facilities such as projector were available from the hotel. The conference room was locked by security guards when we were at lunch.
The laundry service was very efficient and affordable – I usually dropped laundry off in the morning and had it back by lunchtime or mid-afternoon.
There is also a pool with bar area which is ideal for a drink after work. A gym did not appear to be part of the hotel. Staff were friendly and attentive throughout my stay.
With respect to location, this hotel is located in a pretty quiet residential area. Which is great for a conference, but not necessarily if you’re holidaying. However, a trip to North Ridge say, should cost about 20-30 GHS, while a trip to the airport might be 70 GHS (I’m unsure who much my prearranged airport transfer was). I would suggest you agree on a price before getting into a taxi.

Clean and comfortable

As soon as we arrived, located close enough to the airport. Comfortable room, clean bathroom. Comfortable indoor restaurant at standard prices and what's useful a menu that details the waiting times for each dish

Comdo, near the airport

We - a team of 5 adults - spent 9 nights at the Crystal Palm Hotel recently. The Staff was very gracious and accommodating, especially with our late arrival and number of guests and luggage. The rooms were of various sizes, but each was clean and comfortable. The bed linens were top quality and there were nice big bath towels provided. The hotel has a good generator on site for when the power went out a few times (very common occurrence everywhere in Ghana - but the hotel made sure we always had lights and air conditioning restored quickly).  The on site restaurant served a good, hot breakfast every morning; we enjoyed a few evening meals where they served very tasty Ghanaian dishes as well as Continental selections.  The dining staff was very kind and attentive.  In each room there is a refrigerator and a hot water kettle - very much appreciated!  We enjoyed walking through the neighborhood a few times and felt completely safe.  A bonus - directly across the street is a small pharmacy that is open late - 9pm. Overall, a convenient location, quiet surroundings, comfortable rooms, good value - we would stay here again!

Great Neighborhood

This hotel is in Tessano north of Accra centre. It is a very quiet area. It takes about 20 min downtown with a taxi. The price is reasonable, internet is working and the staff is friendly. The area is exellent for a morning stroll, there is a local market 10 -15 min walk from the hotel. A good place to stay for work. There are local shops nearby selling water and snacks.

Exellent for work.

I checked in at crystal palm and my stay was a memorable one .It is an ideal hotel for the business and leisure traveler. Everything was on point. It is truly a home away from home.The staff were very friendly and helpful.There were variety of food to eat during breakfast. The bed and pillows were very fluffy and really enjoyed my sleep every time.The hotel is very clean at all time.I recommend Crystal Palm Hotels to every traveler. The also provide airport shuttle to and from the airport at all times.The wi-fi worked very well in all rooms and public areas.We really enjoyed ourselves every evening sipping on a cocktail at the pool bar.

Crystal Palm Hotel

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