Hotel 57

Just departed from the hotel after a very nice stay. When we checked in, we were mistakenly allocated a room with just one bed, but this wasn’t the hotel’s fault but the booking agent.The lady at reception handled it brilliantly and resolved the issue extremely quickly. The beds were very comfortable and the pillows were amazing! Before arriving, I had read some worrying reviews online and wasn’t sure what to expect, but honestly, everything was clean and well maintained. Please don’t be put off by some of the negative reviews. Most of the staff were wonderful,friendly, helpful, and welcoming. However, I do have to mention that one particular receptionist really let the team down. We accidentally locked ourselves out of the room while popping next door and went to reception for help. She repeatedly asked for ID, which of course was in the room. This went on for a couple of minutes before she finally called upstairs to get someone to come to the room to confirm who we were by checking passports.I completely understand the importance of security, but her attitude came across as rude and unreasonable, especially considering she’d seen us coming and going every day and never once acknowledged us the way her colleagues did. Aside from that one encounter, everything else was great. Overall, a pleasant stay and would return.