Name: Aldercarr Hall
Address: Attleborough Road, Great Ellingham, Great Ellingham, Great Ellingham, NR17 1LQ, United Kingdom
Rating: 8

Smoke-free property

Express check-in/check-out

Terrace

General

Hairdryer

Bathtub

Shower

Alarm clock

Rooms

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

English

French

Multi-language staff

Languages Spoken

Fishing

Recreation

Free parking

Parking

Indoor Pool

Pool and beach

Conference Hall

Business

Sauna

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Norwich International Airport

Aldercarr Hall

Great Ellingham

Booked this venue after cancelling swim lessons to teach our little ones privately as an ongoing weekly event. First visit it was unbearably cold and even worse in the changing / toilet facility . Tried again the following week and the adults decided not to swim as couldn’t bear the cold . Now looking for another venue , shame as it’s so close to home and would have been looking to book this weekly ongoing .

Too cold

Last minute night away , lovely welcome from owner showed us where we could park ,how to get to our room and chatted to us for bit,lovely man. Was about 7:30 pm when arrived so we popped are bags in room and then went local town for food , later after back we went to swimming pool for hour was absolutely lovely sooo warm and inviting spent over hour in there had to ourselves ,back in room we got into comfy beds and watched tv before sleeping , In morning got up early went to sweet little diy breakfast bar in conservatory plenty of choice of drinks hot and cold.And choices of cereals ,toast , yogurts and fruit. Definitely would stay again such a hidden gem truly a beautiful place, thank you

Don't hesitate book it

Last minute night away , lovely welcome from owner showed us where we could park ,how to get to our room and chatted to us for bit,lovely man. Was about 7:30 pm when arrived so we popped are bags in room and then went local town for food , later after back we went to swimming pool for hour was absolutely lovely sooo warm and inviting spent over hour in there had to ourselves ,back in room we got into comfy beds and watched tv before sleeping , In morning got up early went to sweet little diy breakfast bar in conservatory plenty of choice of drinks hot and cold.And choices of cereals ,toast , yogurts and fruit. Definitely would stay again such a hidden gem truly a beautiful place, thank you 

Lovely clean cosy room . In beautiful countryside , hosts were pleasant and very accommodating. Would definitely stay again . A warm and homely room very private and quiet . Gardens very pleasant .  There is also aswimming pool didn't have time for a dip but looked very inviting .

Cosy peaceful clean homely hotel

Rooms smelt damp. Pool water green, carpet around pool smelt damp. Shower goes from boiling to freezing without touching anything - unable to use! Breakfast basic, and room freezing.  Can hear people in the room next door.  Avoid

This is without a doubt the worst place we have ever stayed. We arrived between 6 and 7pm with an 18 month child. 
Problems started as soon as we arrived. We were emailed and told about the contactless check in and how to enter our room. Well, after locating our room in the dark we found it was locked with no way of entering. We called the owner who told us that it was definitely unlocked and it was contactless check in. 
Once he had investigated himself he found it was in fact locked however he then went into the room to check that it had been cleaned!? 
We then entered a freezing cold room which had NO working heating other than an electric fire. I asked to swap rooms but the owner just came back with a second electric heater … not ideal with a toddler. 
We booked the family suite so our little one could sleep in a separate room to us however we couldn’t keep the heaters on all night due to risk of fire so we heated one room and all went in together. Well our little one got so cold we had to bring her into our bed and go out the next day to buy her warmer pyjamas. 
NO EFFORT WAS MADE TO FIX OR IMPROVE THE HEATING DURING OUR STAY. 
If you were thinking of booking the family suite don’t bother. There are no pictures of it online only other rooms which are potentially nicer. It is basically an old converted garage. Online a bath and mini golf were advertised … that doesn’t exist. 
After our first night my husband took our little one to the pool for a swim. Again it was locked up and he had to call the owner for access who was in bed asleep and miffed that he’d been called. My husband then had to uncover the pool himself and recover when he was finished. 
The owner came down during their swim to check on them and asked if we were warm enough. My husband said no and the response ‘is it bearable though?’  We did not pay £100 a night for is it bearable! 
It gets worse. There was a blood stain on the wall in our room and mould on the wall. The shower was a trickle that was either too hot or too cold … again not ideal with a toddler. 
In the breakfast room we were aware of how basic the breakfast would be however we were forced to dine in another freezing cold room and the place mats were covered in mould. 
This was our first mini break as a family to create some memories with our little one and it was completely ruined by this shoddy, inadequate accommodation. 
We reached out to the owners for some compensation for false advertisement and to give them the opportunity to apologise for our terrible experience but they have refused and continue to take advantage of good people while swanning it up in their house and using our money to redecorate their own home. 
Again don’t be fooled by pictures you see online. That is of their house which certainly is not a hall and not the freezing cold, mouldy accommodation they have fooled people to book. 


DO NOT STAY HERE

Good things; quiet, comfy bed, bottled water, shower gel & hand wash.Bad things; car park full, uneven path to room, lack of cleanliness (e.g. hair in both plug holes, used contact lenses from previous occupant had been left on bedside table & carpet not clean), breakfast area not clean with lack of food choices, hot tub broken (we did not know this until the day before we arrived when I asked about it). lack of swimming pool availability, only 1 toilet roll, poor TV signal.

Nice place at a reasonable price would recommend a stay here.

I arrived at 10.30pm last after driving down after work for funeral today. Bloke came out in to the car park to tell me I was room 4 and pointed me in right direction. Went in and the room was freezing and no word of a lie was overrun with mosquitoes - armed with a can of deodorant and and a pillow I killed at least 30 before I could finally settle for the night at 11.30. The room is very basic, cold tiled floor, no colour at all and mould on the ceiling above the shower. Now none of this is normally anything I would complain about but as I was going round to meet my dad for breakfast he was talking to the bloke and had obviously said about the amount of mosquitoes. The guy simply threw his arms in the air and said I can't do a thing about mosquitoes and walked away. This level of dismissive rudeness has really bugged me!!!!! Especially because actually there is something you can do, don't have windows wide open unless there are nets in place! Clear the mosquitoes BEFORE  your guests arrive. Provide a bloody fly spray! Also while I'm on the breakfast that is provided is literally toast, a choice of three crap cereals and a bowl with 2 oranges and 2 apples in. Very disappointed and absolutely would not stay again. Some pictures of what was left of the mosquito carcases. If I'd known the guys attitude would have been so crap I'd have photographed all of them!! 

Not great!!! 

Great having a pool to swim in morning and evening.  Ronnie was very friendly and helpful. Bed was extremely comfortable.  Breakfast was very basic but adequate.

Aldercarr Hall

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