Mystique, a Luxury Collection Hotel, Santorini

Dear Mr Somalakis, I trust this feedback finds you well! We would love to take the opportunity to share some feedback with you regarding your wonderful hotel and the people who make it so special ! This place was on our bucket list and finally we are here 🙏 We arrived only 3 days ago and within this short period of time we are overwhelmed by the perfection, attention to detail and the warmhearted staff members we met! I used to fly on private jets and was in charge of the training so I personally pay attention to all the small details “ the extra miles” .. therefore we would like to highlight the arrival experience with Jerry and Marielena(? Please forgive me, if I don’t write some names correctly, but I am pretty sure, you know whom I am talking about) The welcome itself explains already the concept of your unique place : friendly, caring and very individual! The cold oshiburi ( towels) are amazing! They did a great job and the entire team is always there! The whats app concierge idea is great and so efficient! Lure surprised us on our first evening! We received the best table from michaela ( she is amazingly hosting and super friendly) Food was excellent and the live music ( compliments to the ladies!) made it outstanding! The breakfast concept is exceptional: we can choose between in room dining or charisma without charge ! We spent now the last two mornings in charisma to enjoy the team: michaela ( lure) , Konstantinos, Panos, Lambros, George , Yanita ( Bar) who are always on the point! And not to forget all the wonderful people behind the scenes: The bell boys , who are carrying constantly all the suitcases up and down; the housekeepers, who leave our suite 21 spotless twice a day and not to forget the kitchen crew -> 5*!!! It barely happens that we write something very early ( or at all ) while still being on vacation.. but this experience is so special due all the staff members involved! So thanks a lot for hosting us and have a wonderful day ahead!