Name: Garni Hotel Svitavy
Address: 7 Riegrova, Svitavy, Svitavy, Svitavy, 56802, Czech Republic
Rating: 8

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Billiards

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Olomouc Neredin Airport

Pardubice Airport

University of Technology Brno

Villa Tugendhat

Masaryk University

Brno National Theatre

Liberty Square

Spilberk Castle

Cathedral of St. Peter and St. Paul

Brno Trade and Fair Centre

Garni Hotel Svitavy

Svitavy

(CZ) 
Nase nespokojenost s nedávným pobytem v Garni Hotelu Svitavy. V posledních letech jsme byli pravidelnými hosty hotelu Garni Svitavy, ale tentokrát jsme byli od začátku našeho pobytu velmi nespokojeni.
Rezervovali jsme si pokoj (dostali jsme pokoj 101) na čtyři noci a poté jsme prodloužili pobyt na osm nocí, což znamenalo, že jsme zaplatili významnou částku. Nicméně první noc jsme dostali pokoj pro osoby s omezenou schopností pohybu, který kromě postele, stolu s židlí a konvice vůbec nic neměl. Nebyla tam žádná skříň ani noční stolek, ani lampa a televize měla pouze tři programy. To nebylo vhodné pro pobyt na osm nocí.
Následujícího rána jseme se ptaly starsi ženy (byly tam jenom dve zeny starsi zena a mlada divka, kazdy den se stridaly na snidani), která připravovala snídaně, zda bychom mohli dostat jiný pokoj, protože ten současný byl hrozný. Nejprve nám řekla, že pokoj je stále ve výstavbě a není úplně hotový, ale později řekla, že nemá k dispozici žádný jiný pokoj. Dokonce navrhla, abychom našli jiný hotel. Byli jsme překvapeni jejím chováním, ale souhlasili jsme s tím, že se přestěhujeme do jiného pokoje následující den.
Nový pokoj, 105, měl skříň a dva malý černý oválný noční stoleky, ale nebyly tam žádné lampy, žádný stůl ani židle. Žádaly jsem starsi ženu, zda může najít pokoj se stolem a židlí, ale řekla, že stále nemá k dispozici žádný jiný pokoj a pokud se nám to nelíbí, můžeme najít jiný hotel. Potom slíbila, že další den bude do pokoje přidán stůl.

Později večer jsem viděla, jak ta starsi žena zanechává poznámky pro další personál (mlada divka) na příští den s pokoji, které byly špinavé a prazdne, i když bylo toho dne alespoň šest prázdných pokojů na druhém patře. Bylo zřejmé, že lhala ohledně dostupnosti pokojů. Kdyz jsem se ptala mladsi zeny jestly maj vyprodano tak mi jen potvrdila ze mely spoustu normalnich pokoju volnych. Během celých osmi dnů našeho pobytu nebyla naše postel vyměněna a nové ručníky jsme dostali jen dvakrát. Pokoj nebyl uklizen a ani sprchový kout nebyl vyčištěn. To není přijatelné za peníze, které jsme zaplatili. Kromě toho jsem během pobytu onemocnela a jelikož v pokoji nebyla konvice na horkou vodu, takze jsem si  nemohla udelat ani caj na pokoji.a svůj čaj. Pamatuji si z minulých pobytů, že mlada divka neměla problém mi dovolit zapnout kávovar, který tam mají v jidelne, a večer si dát šálek čaje nebo kávy nebo horkou vodu. Nicméně, když jsem se pokusila udělat totéž v den odjezdu, starší žena byla velmi naštvaná a dokonce na me I rvala, že to nemohu dělat. Dokonce řekla, že jí je jedno, jestli jsem nemocna nebo ne a že jsem si měla najít jiný hotel. Celkově jseme byli s poskytovanou službou a zacházením během naseho pobytu velmi zklamáni. Nedostatečná čistota, špatné vybavení pokoje a neodpovídající chování personálu z něj udělaly nepříjemnou zkušenost. Rádi bychom dodaly, že mladá dívka, která nám během pobytu pomáhala, byla velmi ochotná a vstřícná. Snažila se nám co nejvíce zpříjemnit náš pobyt, což je důvod, proč jsme si tento hotel nadále vybírali. Její výjimečná služba a pozornost k detailům opravdu změnily naši zkušenost a oceňujeme její oddanost v poskytování vynikajícího pohostinství. (Bohužel si nepamatuji její jméno, abych jí mohl dát záslužné uznání.)

(EN)
My dissatisfaction with the recent stay at your hotel. We have been a regular guest at Garni Hotel Svitavy over the last few years, but this time We were extremely unhappy from the very beginning of our stay.
We had booked a room (we got room 101) for four nights and then extended it for eight nights, which meant we paid a significant amount of money. However, on the first night, we were given a disability room which had absolutely nothing in it, except for a bed, a desk with a chair, and a kettle. There was no wardrobe or bedside table, or lamps and the TV had only three programs. This was not suitable for an eight-night stay.
The next morning, I asked the women (old women) who was making breakfast if we could get another room, as the current one was awful. She initially told us that the room was under construction and not fully ready, but later said that she did not have any other room available. She even suggested that we should find another hotel. We were surprised by her attitude but agreed to move to a different room the following day.
The new room, 105, had a wardrobe and a small black oval bedside table, but there were no lamps, no desk or table, and no chair. I asked the woman if she could find a room with a table and chair, but she said she still did not have any other room available, and if we did not like it, we could find another hotel. She promised that a desk would be added to the room the next day.
Later in the evening, I saw the woman leaving notes to other staff for next day  with the rooms that were dirty, even though there were at least six empty rooms on the second floor that day. It was clear that she was not being truthful about the availability of rooms.
During our entire eight-day stay, our bed was not changed, and we only received new towels twice. The room was not cleaned, and the shower floor was not cleaned either. This is not acceptable for money that we paid.
Moreover, I fell sick during the stay, and as there was no kettle in the room, I had to ask the old woman for hot water for my tea. I remember from my previous stays that the young women had no problem allowing me to switch on the coffee machine they have there and have a cup of tea or coffee in the evening. However, when I attempted to do the same on the day of check-out, the old woman was very angry and shouted at me, saying that I cannot do it. She even said that she did not care if I was sick or not and that I should have found a different hotel.
Overall, I was extremely disappointed with the service and treatment that I received during my stay. The lack of cleanliness, poor room facilities, and the staff's unprofessionalism made it an unpleasant experience.
I will add that the young girl who assisted us during our stay was extremely helpful and welcoming. She went above and beyond to ensure that our stay was as comfortable as possible, which is why we did continue to choose this hotel for our stays. Her exceptional service and attention to detail truly made a difference in our experience, and we appreciate her dedication to providing outstanding hospitality. (unfortunately, I can’t remember her name to give her the credit she deserve)



Zklamání z pobytu: Špatná čistota a nevstřícný personál / "Disappointing Stay: Poor Cleanliness and Unwelcoming Staff"

The modern hotel is located near the Freibad near the old town in a quiet side street. Check-in is digitally possible, all doors are code-protected. The house is clean and tastefully furnished, especially the large-format landscape photographs from Nepal and other countries we liked very much. One point of departure is only at breakfast. This is solid, but nothing special.

The modern Garni Hotel

This hotel is very clean and friendly, and if you have time, you can use the swimming pool for free. The only criticism is that the rooms smell a little harsh.

Clean and friendly

Simple Garni Hotel in the center of Svitavy. I booked this hotel because of the positive reviews and was a little disappointed. The reception is only occupied until 8:00, staff speaks only moderate English. The rooms are relatively clean but very easily equipped. Unfortunately, the roller coaster in my room didn't work at all, as there were no curtains either, a darkening was not possible. I won't book there anymore.

Simple Garni Hotel in a central location

Garni Hotel is very Close to centre of Svitavy (just a few minutes walk) - it´s a clean Hotel with protected parking and direct Access to the public Swimming area. It´s a small hotel with great service - breakfast is abbsolutely fine - keep in mind for your travelling plans: there´s no night reception.

nice hotel in Svitavy

The hotel situated some 5-10 min walk from the town centre in a quiet neighbourhood though there is a school on the opposite side of the street. The hotel is very clean, has protected parking lot and is very tastefully furnished and decorated. There are complimentary bottles of water, body lotion and even bath salts - things that one would not necessarily expected in a three star hotel. What is more, hotel guests have free access to a biliard room and the neighbouring swimming pool (both outdoor and indoor). At least for us it was very nice surprise to have an opportunity to spend some time in the pool with a steam cabin, jacuzzi and a toboggan after a busy day. 
As the hotel is rather small the breakfast is adequately modest which could be a problem for somebody planning a longer stay. It also does not have a night reception service but these are things one is willing to accept when planning to stay in a hotel which is labelled as "garni". So it does not change the fact we would highly recommend the hotel to our friends that would want to spend a couple of days in the town of Svitavy.

You get more than you pay

The staff were very kind, generous and understanding considering that in our group (2 families) there was a minor with a disability.

Really good.

Very clean and very friendly staff. We had a large room with two double beds. Rich breakfast buffet included. Anytime again.

That's great.

We stayed at this hotel just overnight during our summer holiday on the way back home from Bohemian Paradise. We have already been to this hotel before, so we knew what to expect. A comfortable room, delicious breakfast, free entry to the outdoor swimming pool (there is also an indoor swimming pool next to it) etc. We missed only a possibility to have a diner at the hotel.

overnight stay in Garni Hotel Svitavy

If you will be on the Moravia, around the small city SVITAVY, this hotel is for the relax one of the best. Inside the hotel is simply but a nice interior. Outside is big swimming pool, small pool for the kids and the big green land. Inside is a nice rooms, reception with the dining room. The centrum of the city is very close by the walk. Just this hotel I can only recommend.

Garni Hotel Svitavy

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