Samui Boat Lagoon

We stay at Samui Boat Lagoon every time we visit Koh Samui and have been coming here for several years. We love the private pool villas, the location, and the value—which is why we continue to return. During this stay, we noticed what appears to be a new hotel director who happened to be in the lobby when we checked in. He was friendly, and it does feel like some improvements have been made since our last visit. ➕ Big improvement: Breakfast partnership with Café Luca Previously, breakfast was optional and delivered to the villa as a fixed set menu with no choice. Now breakfast is included and served at Café Luca at the hotel entrance, with several items to choose from. The food was very good and the staff there were friendly. The downside: the café is closed on Sundays, so no breakfast is available then. Also, we had to ask how breakfast works because no one explained it at check-in. ➖ Communication needs improvement The staff communicates mainly through WhatsApp, which is fine, but response times are very slow—sometimes over a day. The woman who checked us in was polite but gave us no information and spoke very limited English. More proactive communication would really improve the experience. 🏡 The villa itself As always, the villa layout and private pool are the main reason we stay here. It was clean, comfortable, and felt familiar. It seems they added a coffee machine, which is great—but they hadn’t included coffee, only tea, sugar, and sweetener. We got different answers from staff about whether coffee was provided; eventually, a small bag was delivered to us. 🐜 Mosquito problems this visit Mosquitos were worse than usual. The electric bug zapper didn’t help much, and while repellent coils were provided, there was no lighter to use them and they didn’t stay lit. We had to buy our own lighter and even then they weren’t very effective. 🚽 Bathroom & room comfort issues A few things could be improved: • The industrial-style toilet paper dispenser (like in public bathrooms) is awkwardly placed behind the toilet and the paper is extremely thin—very impractical. This really needs to be replaced. • The mattresses have seen better days. There’s a topper on them, but it doesn’t help much. • The private pool drainage is quite loud when water spills over; adding stones in the overflow channel could reduce the noise. 🤝 Staff & surroundings Staff remain friendly and the resort is well-kept. The area around the hotel continues to improve with more shops and places to walk to each time we visit, which we appreciate. ⸻ Conclusion We still recommend Samui Boat Lagoon—great villas for the price, a location we love, and friendly staff. But better communication, improved amenities, and a few maintenance updates would really elevate the experience, especially for loyal returning guests like us. Highly recommended overall, but hoping to see a few upgrades on the next visit. ⸻