Name: Hotel S&J Bella Luna, S.A.
Address: Km. 196.5 Carretera Interamericana, Canton Chitay, Quezaltenango, Guatemala, Quetzaltenango, Quetzaltenango, Quetzaltenango, 03001, Guatemala
Rating: 7

Location

Quetzaltenango Airport

Huehuetenango Airport

Hotel S&J Bella Luna, S.A.

The room was nice, better than many in the area. Close to a busy road but I was not bothered by noise. The room was a little stuffy. The restaurant is nice and the food was good. The desserts looked great so I had what I would call a pineapple upside down cake.

Quetzaltenango

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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40-beds

5-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

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6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Nice Place

I guess it's true for hotels as well as real estate. We stayed here recently for five nights with a large group.

By North American standards, this motel is well below the Super 8 or Motel 6 variety. The room was clean, but it was spartan at best. There was a TV, towels, two beds, a floor, a few lights, and a door that locked. But that's about it.

Since there's no AC/heat/fan situation, you almost have to sleep with the window open to get some fresh air. However, that opens you up to the highway noise. The hotel is situated just off of the highway, down a steep incline that places the second story rooms right at street level. Sound bounces off of the walls like a super-ball in an open gymnasium: nothing to stop it.

On the upside, our room was cleaned daily and we got a new water bottle to brush our teeth with when we asked for one (do not drink, swish, rinse, or otherwise put the tapwater in your mouth). 

Bed linens need to be replaced badly and as an earlier reviewer noted, the pillows are flattish.

But the people are really friendly and helpful.

It's better than a tent

I will start by saying that I don't have experience with other hotels in Xela, so I don't have a point of comparsion, and don't know if there are better options locally. The wifi doesn't reach the rooms, the beds are hard/uncomfortable, and the service was slow / cold. The room had a strong, unpleasant smell of disinfectant.

I did feel safe staying here, and its conveniently located near the highway. But I don't have particularly high standards for hotels and still was not impressed. Next time I come through Xela, I will try somewhere else.

Leaves a lot to be desired...

I went to Quetzaltenango on a family trip. We all chose to stay in this hotel because it has a good reputation among the locals but this time we were disappointed of the high rates we found. The rooms offer a cold environment, old televisions with remotes that don't work and a not so pleasant decoration. We got a room on the third level and the building had no elevator nor help to carry the bags. At least the rooms were clean (they smelled weird, though) but our experience was not worth the price we paid. 

Completely overrated 

WE HAD THE WORST CUSTOMER SERVICE EVER
Me and my family had no place to stay and we were there around 8pm asking for  rooms and the man who was there was upset for no reason as soon as we arrived there.
We really did not have other place to stay at, so we had to stay there that night as we were hungry and really needed a bed, but the guy did not even wanted to give us our money back when we regreted after seeing the rooms and was rude the whole time even to just say "hi" it was a man around 60 years old.

WORST SERVICE IN THE AREA

Rooms are spacious, but old. The pilows are the worst pillows ever, they practically flat like a carpet in a pillow case. Don’t expect wifi in your room which has a pretty bad signal. Also your sleep is interrupted by the vehicles passing on the street. 


Hotel S&J Bella Luna, S.A.

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