Name: Minerva Premium Hotel
Address: 36 Hang Trong street, Hanoi, Hanoi, Hanoi, 100000, Vietnam
Rating: 0

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Pets Not Allowed

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At the hotel

Cat Linh

La Thanh

Thai Ha

Old Quarter

Noi Bai International Airport

Minerva Premium Hotel

Great location with lovely staff who could not have been more helpful. Will happily stay here again.

Steve the General Manager maintains a first class hotel. Restaurant and sky bar staff are excellent. Hotel is clean and modern with breakfast served in the very nice restaurant on the top floor.

Amazing service offered by property staff. Room was very clean in a good location

The staff was great, especially Jamie and Sun! They are passionate about their job and want to make sure you enjoy your stay in Hanoi. Great location from where you can explore Hanoi by foot. Definitely recommend Minerva Premium Hotel and would stay there again.

From the moment we arrived to the moment we left we were given VIP treatment . Staff went above and beyond for us everyday and called us by our name which we loved . The hotel is so beautiful and clean , breakfast every morning was so yummy and the staff in the dinning room were outstanding . We had a massage and it was wonderful  . Steven and Jamie were outstanding along with all the other staff I highly recommend the Minerva premium hotel if you are staying in Hanoi

Fantastic stay, location is perfect and excellent service from the staff. Room was sparkling clean and comfortable.

This is our second stay here . Beautiful hotel, outstanding customer service , the staff go above and beyond . Great location .

Great location , very friendly staff . Amazing service . Would highly recommend and would stay here again

Hanoi

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There is not a single fault we could find about this hotel. Its location, cleanliness, comfortable rooms, excellent service, and most lmportantly the fantaslc staff are to be recommended to all Hanoi visitors. Kate and her colleague at the reception were very helpful everytime we approached them.  Sun and the staff at breakfast were always cheerful and welcoming. Breakfast buffet was very good and people with different tastes can find something. Steve  and Jaime were also very helpful in finding the best cruise options. Overall, the staff were extremely friendly, kind, and ready ro help. Heartfelt thanks to them all. This is a wonderful hotel to stay in Hanoi old quarter. One last point about the wifi quality; signal was very good throughout the hotel. In fact, my phone was able to connect to the internet a couple blocks away through the hotel wifi.

My husband and I loved our stay at the Minerva. It was a perfect location, within walking distance of all the important things we planned on seeing/doing. The best part of our stay was the staff, in particular, Jamie. He went above and beyond to make our visit to Hanoi one to remember. We highly recommend this hotel for your stay.

We chose to stay at this hotel for being in the heart of Old Quarter. I was initially concerned about noise in the area but the hotel is rather on a quiet street and away from the bars. Initially I booked a standard room (no window) and was proactively informed that these rooms have no window so cancelled and rebooked a balcony room which caused a problem in their systems and we were given a standard room at check-in. Once I realized the issue and complained the hotel manager Mr Jamie did everything he can to make it up to us, including refunding the difference and upgrading us to a cathedral view balcony room (nothing exceptional anout the view as seen in my pictures but much bigger room), free couple's massage  and drinks at the bar. We knew the buildings at old quarter are old and we expected some issues but the hotel is renovated and we had no issues with water or a/c. Although the walls are thin and you can hear loud guests at night especially if you stay in a standard room. Breakfast is fair for the price and service is good. All staff was very helpful and kind. There are countless dining options and  shops around the hotel. So if you are looking for luxury go for a hotel at French quarter but if you are looking for convenience and agfirdability  stay at the Old quarter.

Perfect location and good value for your money!

This hotel is a gem located in the old corner ofHanoi. The staff was fantastic, the room was clean and well equipped, and we were absolutely delighted to be staying there.In addition to a comfortable bed and a good breakfast, the rooftop bar was fun. We also went out into the old quarter at night and the hotel was perfectly located for exploring safely and having fun. Highly recommend.

Great big room, big bathroom. Nice that the room has a balcony even though it’s small. Great location, the staff is extraordinarily helpful and nice! They go beyond the call of duty. Breakfast was good and has a nice variety. Rooftop bar was a big plus, we were there around November and it was nice and cool.

Nice boutique hotel!

The location, rooms, facilities are excellent but what sets Minerva apart, and presumably what earns them such high ratings, is their impeccable service. Talk about going above and beyond! Their staff is obviously very well-trained and eager to ensure guests have a wonderful stay, without being overbearing. Great breakfast too!

Our family of 5 enjoyed our stay!

We enjoyed our stay here. The rooms were of a good size, the bathroom was clean and also well-sized. Water pressure and hot heater all worked well. The beds were firm, pillows and duvet were perfect. The only downside to our room was the lack of a proper window-the one above our bed had poor insulation and we felt a draft over our heads at night when we opened the window shade. The location of the hotel was superb- easily accessible by ride shares, close to eateries, a grocery, St Joseph’s cathedral and the lake. The hotel pick up service, though with a fee was comfortable and on time. The best part were the people and service - front desk staff Jamie, Steve and Sun were exceptional- they made our family feel at home & catered to our needs. Our kids love Sun who is knowledgeable and sweet. Jamie was easy to communicate with even before we arrived at the hotel. Daily breakfast buffet was a highlight- food was tasty and slightly different everyday so it was never boring. This will be our family’s choice again if we come to visit Hanoi. It was unforgettable staying here! Loved it.

Unforgettable - TopNotch comfort & lovely servic

We really enjoyed our stay at Minerva. We were greeted very warmly with Kate. She’s the best! Gave us lots of recommendations for local foods and activities. The hotel offered shuttles to and from airport for a small fee which was very convenient. Breakfast was great! Hotel was walking distance to alot lof good foods and shops. Our room was perfect! Super spacious with very comfortable beds. Exactly like the pics posted, even better in person. 10/10 would recommend Minerva if anyone is looking for a hotel in old quarters. All the services here are top notch!

Absolutely amazing stay!  The service levels of the staff were top notch.  Instead of ordering a Grab to head to the airport, they arranged a much more comfortable SUV at same cost.  Great location and walking distance to all the fantastic food and attractions.  Shout out to Jamie Vu, phenomenal hotel manager.

Minerva Premium Hotel

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