Resort Kata Palm Resort

On our arrival to the hotel their was work going on out the main entrance, which we were aware of , staff were friendly, we did notice some hoilday makings were given a welcome drink, unfortunately we were not , found that very odd ! The lovely lady Raychaporn / Pauline was so kind to us both explained everything to us , and give us a card to show the hotel area with in , and our room was , we did have to wait 15 minutes or so due to rooms being cleaned which is understandable, When we were taken to our room the young lad was very good taken our cases to our room , which was the other of the hotel having e to say , what a long walk , unfortunately that was not a good start to our final destination in phuket, when we got to our room it was beautifully presented, but unfortunately again opened the slide indoors onto balcony and we were looking at walls and other guest rooms , I was so upset in tears 😢 to be honest, has we were told our last hotel was a upgrade and sorry thats no upgrade in our opinion . I went back to reception which was a long walk once again and explain to Pauline was emotionally that I was not happy with the room and view explaining that this hoilday to Thailand was a very special holiday for my partner's sixty birthday and I am so upset, she was very sympathetic and understood.she did try looking for another rooms .But unfortunately , there was a high demand at the hotel she did find one room in the same area but one floor up I did go and have a look but again same view sadly 😥 this area was the blue wing Pauline did say If anything comes up she will definitely let us know , which was very kind of her , Well we did eventually get a with mountain view that evening which we could not thank her enough .😊 but we still did not feel it was a upgrade being so far from the hotel entrance pools and breakfast area , so unfortunately our last 5 days of this very special hoilday staying in this hotel was a shame knowing our upgrade did not happen, the pools the hotel and breakfast the thail staff are amazing especially Pauline beautiful soul thank you mark and dawn oh I put pictures of both views so you can see