Umana Bali, LXR Hotels & Resorts by Hilton

We recently stayed at Umana Resort Bali to celebrate my birthday with my family, and although the experience began with a couple of hiccups, the team very quickly turned things around and made this trip incredibly memorable. A special thank-you to Agus, the Room Division Manager, who personally stepped in and ensured that everything was perfect for the rest of our stay. His attention, care, and professionalism truly elevated the whole experience, and it meant even more given that we were celebrating a special occasion as a family. We also want to give huge praise to our butler, Darma, who was consistently friendly, thoughtful, and proactive. He went above and beyond , and consistently checked-in with us every single day. Breakfast was another highlight thanks to the wonderful staff. We had great conversations with Tofan, the restaurant manager. Lohan was also especially friendly and attentive. Both of them made our mornings a pleasure. We loved the spacious private villas, the elevated service, and the peaceful atmosphere throughout the property. This is a resort where the staff truly care about your experience. If I had to mention anything minor, it would be that the breakfast area could feel a bit warm at times but that could have been because the weather was hotter than normal (closing the door or increasing the A/C may help). Also, for vegetarian guests or those with food allergies, it might be useful if Umana follows the lead of other hotels by adding short descriptions of the ingredients in each dish (there's a lot of Asian offerings and some of them were unfamiliar to us). Overall, Umana Resort Bali exceeded our expectations and gave us a birthday trip we’ll always remember. A heartfelt thank you to the entire team, we can’t wait to return!