Name: Bellevue Puntarena Playa Caleta
Address: Avenida Kawama Y Final,, 1160, Varadero, CU, Varadero, Varadero, Varadero, 42200, Cuba
Rating: 7

Shopping on site

24-hour reception

Elevator/lift

Currency exchange

General

Room service

Rooms

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Restaurant

Meals

Wi-Fi in the hotel

Internet

Car rental

Transfer

Bike rental

Recreation

Parking nearby

Parking

Conference Hall

Business

Beauty and wellness

Pets allowed

Pets

Location

At the hotel

Kawama Airport

Juan Gualberto Gomez Airport

Bellevue Puntarena Playa Caleta

I have been travelling to this resort for the past 7 years and every time I leave I cannot wait to return.  As the closest resort to the airport you arrive quickly to enjoy the hospitality and the beach.  In this world where there are so many options as to where you can spend your vacation time and dollars I highly recommend this property.  It is not a 5 star property but I can assure you if you say please and thank you (Por Favor and Gracias) and tip for service you will have a 5 star experience.

Amazing holiday everything was perfect from check in to check out, all staff are a credit to hotel, big shout out to aniel in coffee bar great guy spaeks good English and is very funny, pollo and hector superb bar tenders, Casablanca is a fantastic waitress in buffet restaurant, theres a girl who works in lobby bar who is fa
ntastic also forget her name unfortunately, lobby bar is 24/7 so your never thirsty, free shuttle bus into town daily plus theres a sightseeing tour you can do for free, taxi to Beatles bar/ calle62 10 peso highly recommend although theres plenty of entertainment in hotel, I loved it and I will return,  thankyou puntarena, muchas gracias.

my best vacations in this hotel in Varadero, excellent service ... but I want to thank especially Neliza wowo, the best of all. He made me feel like family ... his attention his drinks the best Cuban mohos, a smile, You are the best

I am booked at this resort for the 13th year in a row. The price is right , have great beach, ocean and hot weather. The staff are amazing, they make you feel like you are home!  Great pools, bars buffets and a la Cartes! The only problem booking now is I have to wait till the beginning of February to return! Great value for the money!

Puntarena &Playa Caleta is the resort we like to go! It's an old hotel but kept clean and everytime we go, there is improvement. The staff is friendly and really nice. Mercy Garcia director of public relations will go out of her way to make you feel welcomed!  Bania Moreno our housekeeper is just the BEST! José Antonio Alfonso the barman of Cascada Bar treats you like family and José Angel of the Las  Palmeras Coffee and Bar will try his best to accomodate you with a smile!  Natalia who keeps the lobby spotless is very sweet! Katia from the Chinese restaurant  is attentive and nice! Lazaro from the Italien restaurant serves you with class and a great smile! What makes this resort a nice place to go is the great view of the ocean (if your room is on that side) access to the two hotels, and the best staff ever!

We had a great time. Our room maid Tona (I am not sure of her exact name/spelling) was amazing and friendly.  We stuck with the buffet since we could come/go on our own timing, and did not want to watch the time for the specialty dinners.  We were disappointed that the beach bar and swim up bar have been closed down.   This is our second time at this resort and we found that it is clean, close to Veredaro and most of the staff are very friendly. We would go back to this place.  The beach here is beautiful, although the resort doesn't clean it.  When we go in the morning, we usually need to remove plastic cups etc. from the night before.

The two hotels are blended together now so there are two buffets and pools to choose from.
Will make this review easy and quick to read 
HOTEL  Did major renovation and still in progress, Puntarenas side 2/3 elevators working and Caleta  1/3 working but no real wait times. Mattresses are hard and dated, bring your own pillow if you need more than one. Only Puntarenas has check in for both hotels. Very friendly and fast check in.  4 star
POOL. Two big pools, one side quiet and other music and pool bar, no swim up yet. Alfredo and Hector were amazing here and the knowledge of drinks were amazing, very friendly to talk to and always smiling! The pool bar at Caleta is a water infused station for now, would rate 5 star but because two bathrooms are closed for what reason? It gets a 4 star
BEACH  Many tiki sun shades for both sides, no bar but it is being built. 5 start because the beach is great.
COFFEE BAR. Open 7-3 I believe and Daymi was very nice and was always laughing or smiling, great Espresso!! too 5 star
ROOM Was clean and bottle of water every day, had a remodelled room all good, except mattress so 3/4 star but thanks to our cleaner Yanea.
FOOD. breakfast did the omelette station, great
             Lunch did buffet and was full, also pool side snack bar ok hamburgers
             Supper did not do any al la carts so sorry can't help out
All food is pork chicken and fish, lots of Bread noodles cheese potatoes lunch meat and veggies so was always full 4 star
Will go again!!!!!! If you want a feel of Cuba and its people you will have fun    Remember it's the sun and beach but the bonus is the Cubans, they are great peoples ! 


My friend and I just got back yesterday from a week stay at this resort! The food was okay, beach was BEAUTIFUL, pool(s) were great too, and the people (staff) were EXCELLENT! They made the trip 1000x better and I would go back in a heart beat to see them all again. The bartenders at the bar in playa caleta: Jorge Luis, Leannel Danilo, Andy Lasa Farinas and Leonel (Pepe) Alejandro were the greatest!!! They were so super friendly, always had the biggest smiles on their faces, very personable, and were very eager and happy to help. They gave us the best service this week and I appreciate them all very much. After the first time meeting them all, they knew my order off by heart and were so welcoming whenever I saw them. Great staff, 10/10 recommend meeting these dudes. 10/10 loved and appreciated their work ethic! Can't wait to go back.

Varadero

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Always Exceeds My Expectations

13thYear booked

Amazing holiday 

Very nice vacation everytime!

It was a nice trip for us

Great vacation

BEST STAFF EVER

Mis mejores vacaciones

If you are Canadian, this is not the resort for you. The lobby is too dark at night, the room is clean for the most part, there was blood on one of our pillows when we arrived but other than that, room was well kept but run down and definitely could use some renovations. The rooms lack lighting, especially in the bathroom, having no lighting in the shower. The shower is so tiny you are hitting your elbows on the curtain and on the wall. Only one of three elevators worked in one building, 5-10 minute wait for the elevator every time. Ignorant guests and staff always forced their way on to the elevator, even when full and already at capacity. 

The staff are HORRIBLE. They are very ignorant, we never got service at any meals, always had to get our own drinks. Staff at the bar are the worst, we were given dirty looks when we didn’t know what we wanted the second they asked. Whenever we did get drinks from the bar they were almost always warm When in line at the buffet, Russians jump in front of you and will push you out of the way. The staff do not care about you unless you are Cuban or Russian. The front desk staff are useless and struggle to give you basic direction. No matter where you are on the resort, the staff are ignorant. 

Of the two pools, one is nice but there is never enough seating, the other was constantly green.  Towel service is complicated and they club house staff are also very rude. The beach is beautiful, however the sand is very rough and there is a lot of litter around the huts. There is a crazy amount of sand fleas and we all ended up covered in huge, itchy bites after only two days at the beach. 

Booking with Holasun, we were given a free excursion, we booked it and were told to be at the door for 8:30, waited from 8:20-9:30 and the bus never showed up. The resort provides a shuttle bus into the market, however the bus was overcrowded and drove right past the market and dropped us off at a random location. When trying to book another excursion, we waited two hours to meet with the representative who never showed up. In the end, we gave up and went to book with a different company, and they basically told us no and that we couldn’t go on the excursion on the day we wanted.

And as for the food, disgusting. You will want to bring snacks. There is the Puntarena and the Caleta side, each having their own buffet. We found the Caleta side was better for breakfast and dinner, and the Puntarena side better for lunch. Options were limited, with the same exact food for every meal. My boyfriend found a piece of metal in his potatoes at lunch. The only decent food was the omelette station for breakfast and the pasta bar for dinner. The tables were always dirty and the staff didn’t seem to care. Overall, the buffet food is edible, but pretty gross. Stay away from the pool grill/snack bar. We ordered cheeseburgers and got a tiny piece of meat and a cube of cheese on a bun or a piece of bread. As i took a bite of my cheeseburger i felt something in my mouth and pulled out a huge plastic string (pictured below) that was weaved through the bun of my burger. so disgusting. 

I would advise anyone to keep looking and spend some money for a better resort!

Don’t stay here!!

The hotel is full of drunk russians, there is russian music all the time. Forget the drinks menu, you can get pina colada, cuba libre or bear. The funny thing is that staff leave the hotel with big bags of bottles every night. We didn’t give tips on the first night in reception, so we didn’t get any proper service, for example every time we asked to use the phone from reception, they said it was not working (the phone is charged per minute, it’s not free). You even need to give tips to get the cheese on the burger! Everybody selling fake cigars illegally. The entertainment man by the pool came to our table, sit down without asking, and started explaining how rich we were and that cubans are good people in heart just poor.

The room was not clean, cockroaches everywhere. If you leave tips, you can get at least new towels.

Bellevue Puntarena Playa Caleta

Popular amenities

Location

Available rooms

Location

Description of the hotel

Services and amenities

Popular

General

Rooms

Accessibility

Services and amenities

Meals

Internet

Transfer

Recreation

Parking

Business

Beauty and wellness

Pets

Conditions of accommodation

Conditions of accommodation

Payment

Payment

For corporate clients