Name: Melia Santiago de Cuba
Address: De Las Américas Y Calle M, Santiago de Cuba, Santiago de Cuba, Santiago de Cuba, 90400, Cuba
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Newspapers

Pharmacy

General

Room service

Toiletries

Rooms

Accessibility features

Accessibility

Safe-deposit box

Services and amenities

Buffet breakfast

Cafe

Restaurant

Kitchen

Meals

Fax machine

Conference Hall

Business

Sports

Massage

Sauna

Beauty and wellness

Children's playground

Children swimming pool

Kids

Pets allowed (under 5 kg)

Pets

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Antonio Maceo Airport

Melia Santiago de Cuba

Santiago de Cuba

The best hotel in Santiago de Cuba !!! , workers  are very friendly and helpful!!!, especially Pedro ( he was amazing 10/10) 
Super clean hotel , great music , my family love it, especially the pool area .
We really enjoy our vacation there, we will back soon .

Best hotel In Santiago de Cuba 🇨🇺

It’s a great hotel. Beautiful rooms, lobby, and garden. The food was good. Sometimes, water wasn’t available, but that was understandable given the conditions of Cuba. I’m not a swimming pool person, but it looked nice. The buffet was closed sometimes in the evening because there were less than 30 people in the hotel. But the Italian restaurant downstairs was an acceptable alternative. Especially the kind and helpful staff made it an unforgettable experience.

Good hotel, great people

Of course Amelia is a valued name in international hotels, but here, there is a real lack of attention to detail. This is not the fault of staff, but management I guess.

The hotel is an oasis and provides many facilities. Most staff are very pleasant and helpful - especially the porters / doormen. The customer service rep was very kind, but as a new member of staff carrying out management policy did place her in a difficult situation. 

The hotel offers suites for about 60% more than its rooms. The main benefit being a bathroom with jacuzzi. The problem; none of these functioned (none), and the bathtub had seen better days. My query with the hotel - if this extra does not exist - why charge the extra?

The hotel has two lifts/elevators - one of which has been out of service "for a long time"...  it really took a while waiting.

The reception staff seemed very unfamiliar with reservation proceedings, with a very long wait for a room (after 3pm).

The restaurant; food choices are good, but the washed linen ( napkins ), are badly stained..

All of these negatives, detract from what is a good central location with many helpful staff and a good atmosphere. It is worthwhile for a relaxing day or so, but please management, do your job, take pride in your hotel and give value for money!

 

No attention to detail

Very clean rooms, beautiful swimming pool and lovely, friendly and helpful staff. The food offer is also very good considering this is Cuba and shortages of different things are common. We stayed on the 10th floor in "The Level" rooms, and got bottled water every day as well as practical items to help with being out and about such as packets of tissues to take out with us (not everywhere, including museums and restaurants, have toilet paper all of the time!)

We had an excellent time here, and would recommend this hotel to anyone planning to visit Santiago de Cuba.

Very nice experience, would recommend.

Nice stay at Melia Santiago. It was really pleasure. The customer service manager always working for the clientes and the quality. Thanks to him and the rest of the team. We Will return. 
Lovely stay!!! Recommended.

Very good

the view from the top of the hotel is very nice, the pool is beautiful, the atmosphere in the lovely bar is great, the night activities are good. I really enjoyed my stay there, I love that hotel in my opinion in the best of the Dowton

I love the Hotel

Stayed here on November 5th, 2022 for two nights. This is after 4 days since they reopened. The hotel facilities are outstanding, and the staff even more.
The welcome is great and overall feeling is that of a nice classy hotel. There were no limitations for food or drinks available.  Breakfast was nice and freshly made. Pool bar and amenities also good.
Small items in the room that needed attention which were promptly remedied. overall a good experience.

Nice hotel nice staff

After our holiday to Cuba, both we and others successfully received partial refunds from our tour operators.

I am astonished at the claims of people saying it was a great experience.

We are well travelled but this was a particularly nasty holiday.  
The weather was fabulous throughout thank goodness as most of the other things were not. The Cubans were nice people on the whole.

Trying to obtain cash out of you before we even left the airport.  

There was little choice of food and the hotel was pretty poor, old and decrepit.

There were no menus you kinda got what they had

If you caught the bus/taxi into Varadero there was very little food to buy no matter what money you had they simply did not have it available.

Having been around that area many times to different Caribbean islands and to the United states it was staggering how horrible it was.  

Hardly any cars, the people downtrodden, poor, cannot vote, cannot give their true opinions.

Be warned, stay away, perhaps it was good in the past but very poor now.

It’s a big world so don’t waste your money.

Even the airport VIP lounge was pathetic

CUBA awful

I stayed at the Melia Santiago de Cuba at the beginning of February. My boyfriend and I stayed for a week from Feb 4 to Feb 11   . As always  we enjoyed a clean hotel, beautiful pool and  very friendly staff members.  Special thank you to Yadira in Atencion al Cliente, she was so helpful and kind, we love her soooo much. Also I would like to mention the perfect and professional treatment from Guzman and the new Hotel Manager. I can't wait to visit again! All the best to the #1 Hotel in Santiago de Cuba. I highly recommended it!!!

Amazing  as always!!!!!

Great facilities: restaurants, bars, pools, shops, money exchange etc. The roof top bar was particularly pleasant. Rooms had everything necessary and were comfortable. The lobby bar was a bit hit and miss: we stayed for 3 nights and the service ranged from extremely efficient to non-existent - I think it depended on who was working at the time, rather than how busy it was. It was frequented by several scantily-clad young ladies who were looking for company, but their focus was wealthy Cubans and not tourists. We weren't bothered by them, but there were some guests with children who clearly found it distasteful. 
Most guests [not all!] dressed fairly smartly for dinner in the restaurant, where the waitresses were very friendly.

Melia Santiago de Cuba

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