Name: Versalles
Address: Alturas De Versalles Km 1/2, Santiago de Cuba, Santiago de Cuba, Santiago de Cuba, 90700, Cuba
Rating: 7

Shopping on site

Air conditioning

24-hour reception

Currency exchange

Pharmacy

General

Room service

Fridge

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Services and amenities

Buffet breakfast

Cafe

Restaurant

Snack bar

Meals

Wi-Fi

Internet access

Internet

Car rental

Transfer

Tour assistance

Tourist services

Bike rental

Barbecue grill(s)

Nightclub

Entertainment

Suitable for Events

Recreation

Outdoor pool

Beach facilities

Private beach

Pool and beach

Business center

Meeting and presentation facilities

Conference Hall

Business

Tennis court

Sports

Doctor

Massage

First Aid Kit

Beauty and wellness

Babysitting and childcare

Children's playground

Children swimming pool

Kids

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Room amenities

Antonio Maceo Airport

Versalles

Santiago de Cuba

This hotel  is a very very dirty. there was mold on the sheets, pillıw and bed. The food is very bad. Please If you will visit the hotel, look in the kitchen. The worker is careless. If you want clean sheets or pillow, The recepcion worker will say that we dont have clean sheets or pillow. It was the worst hotel I have ever stayed in in my life.

Worst Hotel ever

OMG I cannot say enough good things about the staff at this Hotel. From Estaban at the front desk - Natalie one of the managers, Jorge at the desk and my private driver, Kiki and Odalis in the restaurant, Michael the Chef, Angelo at the bar plus one dear sweet girl whose name I cannot remember. They went above and beyond for me and thank you so much. There was also the gardener who helped me get the top off my Liquor bottle, the electrician who showed me how to reset the breaker when the power went out in my room, the dear chamber maid who opened the bathroom by the restaurant. All of them 5 stars!!
Now to the Hotel itself - please remember that I was one of the first tourist for them for the season. There were 3 of us that arrived on the 15th of November, Check in was quick and I was taken up a steep hill to my Cabana - 4B - it was clean and tidy but lacking in a blanket, an extra pillow and an extra roll of TP - this was corrected on the second day. My biggest disappointment was that the Hotel had not received their allotment of water for the swimming pool!!! My first full day was busy with visiting friends and I finally made my way down 3 flights of stairs to the dining room. At the time of my visit there were also 100 Columbians that were staying there on a year long contract to work at the Cement Factory, They were very polite - always wishing me a good night. I think they were a little upset that I was offered a different menu than them but that was corrected when the buffet was opened. the food was very tasty and delivered with a smile and time to chat. I would suggest that they have a small area outside of the dining room with tables and chairs for the smokers to have dessert and coffee - the same with the bar in Reception - I spent a great deal of time sitting on the stairs have a smoke and a beer. then I was faced with the long climb back to my room - up 3 flights of stairs and then the long hill to my room. This hotel is not for those that have challenges with mobility - for me it is Asthma and of course I am a smoker.  I was so fortunate that arrangements were made for me to be able to go to Las Americas to have the use of their pool, that hotel was not open because of renovations but the pool was. Javier the bartender was great there too! The room at the hotel was ok, but I am warning you that if you leave the air conditioning on for the night you will be waking up to a floor the feels likes stepping on ice!! Bring socks! A small rug beside the bed would be helpful. The TV worked but I was not able to have any English channels, but they did try! I had taken a power cord to be able to plug in my kettle to make coffee, but If I had the TV , the room light and the kettle plugged in it would bow the circuit so after the second day that happened I made the electrician( who was very prompt after I called reception) to show me how to fix it. It is a small box to the left of the front door in a white box - just flip the breaker!! At the top of the hill is the Tienda, the doctors office and the Terrazza which is a small bar and cafeteria - you guess the times it is open..lol. I had an amazing time there due to the staff, will I go back - I am so sorry to say no, but that is only because of the mobility issues. Much love to all the staff and thank you for all of the blessings you gave me!

5 star for the staff - 2 star for the resort

I'm very happy to be at Versalles hotel is like a paradise at Cuba there are casa particular but Versalles hotel is a family particular the service was perfect and the personal is nice I hope to go back to Versalles hotel

Very happy

The hotel is a great location, it is on a hill and if you like to hike and do a lot of walking this is a great location. We had good and bad experience. The good experience is that we had a good room at the very top of the hotel. The entertainment there is phenomenal and professional with a great organizer named Kikito Gómez. He speaks excellent english and a few other language. He is the person to see if you want more information about Santiago and Cuba. The receptionist at the hotel were very helpful, spoke great english and changed my Canadian currency with no problem. There was no need to go to the bank in the city ( I did and there was a great lineup/1 hour or more) because the exchange rate was the same as the bank.We did a lot of walking and you can get water at the little grocery store at the hotel.  The bad experience was the solar panels that heated the water in the hotel went out a few days and we had to get a huge jug of water and use it as a shower, the water was very cheap at the store so we did not mind. The cost to go into the city from the hotel was approximately 5 to 6 Cuban Cuke, but varies depending on your skills to negotiate. Overall we had a great experience at the hotel and the food was the same as everywhere in Cuba.

Short Distance to the City

This is probably the best bang for your buck in the area. The location is very close to the city center and many attractions. For friends, the double bed accommodation is perfect. I had no idea 2 meals were included with my hotel stay, an unexpected bonus! I cannot say enough about the entire hotel staff in every department. Together they attended to all of my needs, even a request for a meal when I slept in and missed breakfast which they were happy to bring to me. The omelets, fresh fruit and fresh fruit juices were superb, just like the pescado y bistec at dinner. The espressos and drinks served at the bar were also perfect! I was surprised when the staff gathered to sing for me happy birthday and dedicated the Saturday night entertainment to me in honor of my birthday.. all smiles!! I will definitely return to this quaint hotel where guests are treated with respect and gratitude.

40th birthday trip

Well, I have to say that the staff at this Hotel are very good and can speak some english which is fantastic when you have a problem!! I made the mistake of walking out on to my Cabana balcony without my room card in my pocket!! OH! OH! Good thing i had my shorts on!! I shut the door not thinking and then realized that I could not get back in! Thinking that I had a big problem on my hands i went to the reception desk and explained! They spoke english to me and resolved the problem in a matter of minutes! Excellente!!  I just cant say enough about the staff at this Hotel!  Very professional and fun to talk with at the same time!  When i was there/ THE BIG, BIG, BIG BOSS LADY WAS THERE AND she runs a tight ship!  Loved my time at The Hotel Versalles and I would highly recommend this hotel to everybody!!  The resturant buffet is great!  Coffee is very good!! The juices in the morning are just fantastic!!  NECTAR OF THE GODS!! My favorite is the fresh mango juice!! Well done and a good job done by everybody!! My chamber maid was great and the housekeeping department is no nonsence. I made some good friends at this Hotel and would return again in a flash!! The pool cantina is really good and the food and service is very good! They have> salads, burgers, fries, pork and every kind of drink imaginable!! The bar tender speaks perfect english and is a really nice guy!  NO problems at this Hotel!! I had my Cuban friends at the Hotel all day long for 10- kook per person!! This includes drinks and lunch!! Very good value for the money!  They played music at at reasonable volume all day long and the pool closes at 5:00 P.M. Book this vacation package with Hola Sun and you will be more than happy!  I was upgraded to a cabana at no extra charge and just loved it!!

A TRUE THREE STAR HOTEL!!

Versalles, Santiago de Cuba..
Hum very very interested..why...because you are in Oriente south east of Cuba
all of the view going to have mountain, beaches and Rivers...
Oriente in general people are more friendly , they just want you be happy, they love help in everything, charismatic.
This hotel is no so huge, but services are nice, entreatment also..

Versalles

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