Era Hotel & SPA Tulum

Od 1. dubna 2021 vstupuje v platnost VISITAX pro zahraniční turisty. Platbu ve výši 224 mexických pesos (nebo 10 USD na osobu) lze provést prostřednictvím webového portálu http://visitax.gob.mx/. Zahraniční turisté mohou zaplatit v Quintana Roo před svým pobytem nebo během něj. Doklad o zaplacení musí být předložen na letišti před odletem.

Special check-in instructions
The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Know Before You Go

• Only registered guests are allowed in the guestrooms.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.

Fees

• Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

The hotel may charge an additional tax.

Also, there's a new environmental sanitation tax in the municipality of Tulum that has to be paid at the time of the check out or in the check in day in cash only for the amount of :

MXN 52.00 per room 2 person;

MXN 68.00 per room 3 person;

MXN 32.00 per room 1 person.