Holiday Inn Harbin City Centre

It was our second visit to this property and it continues to have an unbeatable location in the town center. Following the renovations from last time, the day beds are surely missed! Still, we were given a very nice upgrade as a platinum member to one of the executive rooms and breakfast. Breakfast had many entrees and generally was refilled. What really made this stay memorable, though, was the staff. Katty was extremely helpful throughout our visit in arranging transfers to/from the airport as well as our day excursions. What really blew us away was the last day when we found out our flight to Beijing had been canceled. After a long call to the airline, it was becoming apparent we would not get rebooked for the same day. We quickly decided to embark on the eight-hour train journey instead. Eden and Rayna went above and beyond to help us at the front desk (Katty had a well deserved day off the day of our departure). These two lovely ladies assisted us with purchasing train tickets on the last train of the day, which cannot be purchased online without a Chinese bank account, which Rayna did on our behalf. We had a limited time before heading to Harbin West station and rather than even having us look into a taxi, these ladies called for one of the hotel's drivers to be ready in mere minutes! The driver, Pu Li Meng, did not just leave us at the station, but came in with us and walked us to pick up our tickets and ensure we were headed to the right place; it was not the easiest station to navigate by any stretch. We made it with under five minutes to spare to the train platform and definitely could not have made it without the help of this amazing hotel! Five stars!