Name: Rundle Mountain Lodge
Address: 1723 Bow Valley Trail, Canmore, Canmore, Canmore, T1W 1L7, Canada
Rating: 5

Smoking areas

General

Family room

Rooms

Laundry

Services and amenities

Free Wi-Fi

Internet

English

Korean

Languages Spoken

Hiking

Recreation

Free parking

Parking

Indoor Pool

Pool and beach

Children's playground

Kids

Pets allowed

Pets

Location

At the hotel

Rundle Mountain Lodge

Canmore

Awful! The wall in the room had drink splatters on it. The windows were all broken. There was a microwave, coffee machine and fridge but no plates, mugs or any cutlery! All light fittings were loose. For the money we paid we were gutted! We left a day early because of this. This place is in a good location and it would be great but it needs a complete overhaul. I think we were ripped off. Doesn’t reflect the website at all!! Having said that, one of the staff members was lovely. Did not see the owners. 

Terrible

As others have written, this is not the newest or plushest of motels. It is under new management and they are working their way around the units modernising and replacing as they go.

We wanted a quiet unit - not the easiest in The Rockies, where towns are usually sandwiched between the main highway and railroad. We had an unit in the far corner, which was surprisingly quiet. It was dark - more, and more modern, lighting and electric sockets would be a great improvement. The a/c units were “plumbed in” portable ones and ours failed. Luckily, the evening duty person was the new manager’s brother and handyman who quickly replaced it with his own - rapid comfort.

Everything worked, if in a rather old fashioned manner.

As others said, it has a bit of green space, garden and play area, and we actually ate outside 2 evenings in a row, enjoying the view of the Three Sisters, albeit mistily due to the wildfires’ distant smoke.

We also used the indoor pool and outside hot tub - great mountain views from the latter, though the jets didn’t work. Both areas would benefit from a spruce up.

When our hire car broke down and we had a very difficult day, exacerbated by the rental company and breakdown service refusing to ring us back as our mobile was not a Canadian/USA number, the Lodge receptionist Donna was extremely helpful and sympathetic for hours. We used the motel telephone throughout the day (the company still did not ring us back but we did not spend endless more CADs ringing up and being cut off. The manager even offered us an extra night to make up for the wasted day, though sadly we couldn’t accept this generous offer due to our itinerary.

Very helpful staff, and great view of The Three Sisters Mountains

Stayed here about a week for work in the area and was very pleased. Staff were so friendly and helpful, the lodge style rooms were very cozy and clean, and you just can’t beat the view. I’d recommend this place for families especially ones with children as there’s even a cute little playground and communal fire pit. 

Overall great experience

I would like to share this experience with the public.  I booked for a split type apartment for my family weeks before we arrived from Toronto to Calgary. When we  checked in at the Lodge after paying $1162.17 for 3 nights, I was appalled that we were given the  room that was already occupied by somebody.  I immediately went back to see  person at the counter to resolve the issue.  So he gave me another room and was told if I’m ok with this room I could then occupy this for 3 nights.  I said I’ll think about it as this room had no kitchenette.  But when I checked this new room, I was even more upset that the room was dirty, the bed was not made, the garbage was still in the garbage bins with empty water bottles The room was filthy and stinky.  So I returned to Ryu after 11 pm last night and told him to refund me because I refuse to stay in this filthy horrible lodge. Additionally, this place is NOT good for seniors, with so many stairs to climb to the split type apartment. The rooms are Not safe as the key given can open another unit.  I am so ashamed with my husband and children plus my mother who is 90 y.o to experience having to go back to the car after reaching the 2nd level of the lodge.     All I can say is awful awful and awful experience in this Rundown Rundle  Lodge! I would rather give 0 if that was an option.

Awful experience

Racist. My friends are native. Successful and respectful. Social worker for the government of manitoba. They gave our room away. Gave us a horrible room. The manager swore at us and we asked her to come down politely when we asked to change rooms. Also they are doing construction in the lobby with no signs which violates the health safety codes. They also contacted local restaurants not to serve us, Drake, and rose and crown. I'm an engineer with a personal lawyer and is going to love this when I tell.him..

Racist

Room 106, found bed bugs.. lots of them.. on the bed and behind the baseboards.  We checked in, did the customary bed bug check, took pictures and left.  11:30pm on a long weekend.. only found one room available. $$$

Bed bugs

Great place to stay, we stayed in the 2 bedroom cottage, cozy space, has a kitchenette so we are able to save on meals out and make our food. Service and staff were great and very friendly. Housekeeping service daily(if wanted) the views were absolutely amazing, even right out the door, 
Everywhere you look there are mountains. The only thing is couldn’t get the jets to work in hot tub.

Great views, great staff

The main attraction here is that it is in Canmore and is pet friendly as we had our pups with us.  I will first start by saying I'm not sure if all rooms are the same here but the one we stayed in (located on the lower level) was not very pleasant at all.  The first thing you will notice is how dark it is and very little space.  We had the curtain open, turned on every light in the place and it was still so dark.  There is nowhere to put any of your items either, except one ancient old dresser, a half sized kitchen table, and that's about it.  The air conditioning unit is very loud even on the low setting.  The most disappointing is that we booked a kitchenette specifically because I had planned to cook most of our meals. This does not constitute as a kitchen!  There is no toaster, baking sheet, oven mitts, bowls, can opener, and on and on.  It is a mini sized fridge that barely fits anything and a 70's stove with an oven that is useless unless you are cooking something  that does not require a baking sheet, dish, etc, and no oven mitts to remove anything from the oven.   You can barely maneuver in the kitchen because it is so tiny!  Surprisingly, the bed was relatively comfortable.  This place is very dark and uninviting, almost depressing considering you are in beautiful Canmore.  My recommendation would be to stay somewhere else.

Bring your own kitchen utensils, appliances, and lighting

Well the list is too long to mention the items that need to be fixed and issues we ran into.  From dirty filthy furniture to extremely uncomfortable beds and dirty sheets and everything in between.   I gathered enough info on how things are done around this place but it turns out the owners basically just don't care about guests!   Staying in this place for 3 nights in a row actually made us physically sick.  The place is a rip off and it's unfortunate the owners are just making money out of guests.

Most uncomfortable stay and filthy place

We had booked a room with a kitchenette for a stay of 5 nights so that we could radiate around. The room absolutely did not match what we had booked and agreed with the reception of the hotel, catastrophic situation facing the wall that surrounds the pool, going back and forth perpetual, loud and dark.No soundproofing. As for the kitchenette and the possibility of cooking a minimum, the utensils are reduced to a pot and a bad stove, 2 or 3 matched plates, 2 missing mugs, no room, covered with a deformed electric plate on a flattop, a low-end microwave and that's it! On the table, the paint is deformed and the possibility of cooking is minimal, the utensils are reduced to a pot and a bad bathroom, two or three matched plates, two empty mugs, no room, no room, no room, no room, no room, no room, no room, no room, no room, no room, no room, no room, no room, no room, no room, no room, no room, no room,

Rundle Mountain Lodge

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