Name: Otter Hotel
Address: 1000 600 Banff Ave, Banff, Banff, Banff, T1L 1H8, Canada
Rating: 0

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Electric car charging

General

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Hiking

Recreation

Free parking

Parking

Conference Hall

Business

Fitness facilities

Sports

Sauna

Beauty and wellness

Pets allowed

Pets

Location

At the hotel

Banff Airport

Otter Hotel

Very nice and clean. Rooms were awesome and great place to spend a weekend

We liked the decor, cleanliness and comfort

This property is beautiful but unpretentious. The renovations are high quality. The hot pools are great with outdoor fire pits and comfortable seating. The gym had just enough machines to get a workout in while on vacation. The rooms are clean and beautiful but quite small. We upgraded our room but it was still a little small. Quiet with a good view. We weren’t in the room much but it would have been nice to have a little more room. The floating cabinets were good quality and the bathroom was really nice. The door does not have a lock on it. If you are travelling with kiddos, it could be problematic. Good Folk and Sudden Sally have an amazing food selection. The staff are all very friendly. We would definitely stay here again!

Really nice property! Big budget on the renos.

Please dont wake us up 3am next time because of fire alarm 😱

We love our stay in Otter Hotel. Fredy has been friendly and sweet to us 😊 Service is phenomenal. We’ll definitely book here again with family 💕

Banff

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lounge

treatment

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with-view

annex

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6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

The property is lovely, lots of areas in the hotel to rest or relax. Big fireplace at the main entrance and the hot pools are to die for . That outdoor area with fireplaces is set up for success and spa like. The restaurant was nice and staff were lovely . Only downfall is the bed was about a 3/5 . Shower and rooms 5/5 ! High price for the hotel but that’s the nature of todays market . Approximately $400 for the one night. Would recommend for anyone looking for a spa luxury feel stay .

First time at this property. It was clean and comfortable. We didn't use the hot tubs, but still hung out around the patio fire tables, which were really nice! It's a bit of a walk to the town centre, but they offered bus passes for the duration of our stay. We didn't use them, because we wanted the exercise, but a great option and a nice courtesy because parking is limited and can be expensive.We enjoyed the Rocky Mountain Soap Factory bathroom products although, being familiar with them, pretty sure the hand soap was watered down. Pillows were a bit firm for our liking, but we didn't ask about a pillow menu. They offer coffee and tea options for each day, but we also didn't use that service.There's a higher end restaurant onsite called Good Folk, as well as a cafe and restaurant at the adjacent hotel called Sudden Sally, which we tried and would recommend.Overall a positive experience; we'd consider staying there again.

Beautiful new hotel! The custom, local coffee was an incredible treat upon check-in.  The rooms were well-appointed, clean, and quiet.  Beds very comfortable. Only issue was that we were unable to get Netflix or Prime working, but there were plenty of cable channels to pick from. The rooftop hot pools were a welcome relief after a long day of snowboarding.  I would not hesitate to stay here again.

Hotel was immaculately clean and the room furnishings and decor were so lovely. I loved the pour over coffee set in each room. It's a dream for a pour over coffee folks. I usually travel with my own pour over equipment everywhere so this was a bonus.The Good Folks restaurant was to die for. We are from NYC and Good Folks delivered higher culinary experience than NYC's popular restaurants. When your child's 'butter pasta' tastes like a proper main dish quality, you know everything else on the menu is superb. We had fish as main dishes and they didn't disappoint. They were so beautifully presented with sophisticated flavors that truly elevated the dishes. We tried different dishes and we couldn't get enough! We also loved the fact that the restaurant's decor wasn't over the top too formal. Decor was warm and charming. We will travel again to Banff anytime just for Good Folks!

We had such a nice stay, the hotel is cozy and comfortable yet modern. The check in and service was great. I loved the coffee service they offered, such a nice touch! The beds and pillows were very comfortable. The bathroom and products were very nice too! Our favourite part was the roof top hot pools and fireplaces with the nice view! We really enjoyed spending time out there both nights of our stay.

This is the most beautiful new and modern property in Banff! We were lucky to have arrived a couple days after the hot tub opened. It is surrounded by comfy chairs and fire tables. Gym to open soon! We ate at Good Folk our first night and it was fantastic, especially the service. What's not to love about oysters and champagne?! We booked the King suite, tons of room, really appreciated the bar and seating area. The only thing I would recommend for the room is to put reading lights beside each side of the bed. There is a bright light above the bed, but only one side has access to turning it on/off, so if one person wants to read in bed they can't. Besides that, room was perfect. The hotel next door, The Canoe has a great coffee shop and breakfast wrap was delicious. All in all a definite 5 star experience. We will be back!

I mean, it's new which is always nice, but the details for everything made one feel they really care. From the way they hand out tea and coffee to your personal liking, at the Front Desk, when checking in to the way the dish soap was folded into a towel...The service was excellent. The girls at the Front Desk (sorry, didnt catch the names), very nice & helpful and especially great impressions made Adrian at the bar. Very friendly yet professional and the way he was helping out with good guidance to his newer coworker...very nice!My friends and I will be back for sure.

We had an amazing time at this hotel! The finishes and ambiance were absolutely stunning, with beautiful attention to detail that made the space feel luxurious and inviting. One of our favorite touches was the coffee setup each morning—it was such a great way to start the day.The staff was very friendly and welcoming, adding to the overall positive experience. However, we did encounter a couple of drawbacks. Unfortunately, parts of the hotel were still under construction during our stay, which was a bit disappointing. Additionally, the heater was positioned right next to the bed, and each time it turned on, it would wake me up, which affected my sleep.Despite those minor issues, we really enjoyed our stay and would love to come back once everything is fully completed!

We had a great time. We missed room cleaning by leaving our DND sign out and when I called they said we can come now, are you leaving. We said yes. We came back to no fresh towels and our room not cleaned. On the last day we ran out of toilet paper in our room as well. You still deserve 5 stars regardless. Just pay attention to the small details. We’ll be back :)

Otter Hotel

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