Name: New Western Athabasca Inn
Address: 5211 41ave, T9S 1L5 Athabasca, Canada, Athabasca, Athabasca, Athabasca, T9S 1A5, Canada
Rating: 6

Air conditioning

24-hour reception

General

Laundry

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Billiards

Casino

Recreation

Parking

Parking nearby

Children's menu

Kids

Pets allowed

Pets

Location

At the hotel

New Western Athabasca Inn

Clean cozy and comfortable, is what I can say to best describe my stay here. They are renovating,  the manager showed me what he is planning, and I cannot wait to see what the hotel will look like. The rooms are very large and spacious, lots of room. The food at this hotel really makes it worth the stay too. TRY THE WALLY BURGER its fantastic! The Staff are splendid as well. Will recommend this hotel to all my friends and family and to all of you.

Coming from Edmonton decided to stop in Athabasca. One of my friends recommended the Hotel on top of the Hill Had a good food and 21 VLT Machines, yes 21! The service was good, very friendly bunch, the only downside was I had to wait 15 mins to get paid for my ticket at one point. I won $2400 😊😊ROOM was impeccable. Very Clean. Hallways and Lobby could be better. But a very Lovely place,

Athabasca

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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3-beds

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32-beds

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38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6 bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

My Experience was wonderful

Best VLT Gaming Facility!

I have been doing a plant shutdown in the area for 18 years. I always book a hotel from Monday till Saturday because I don't know how long the customer needs me for, and just check out early if need be. This time I was done one day early, and checked out in the morning. I received a call from the owner about 1/2 hour later saying that I had too pay the whole booking. She said that it was booking.com's policy, not theirs. I called booking.com and I was informed that it was not their policy, it's all on the hotel. I stayed on the line as the booking.com rep called the hotel for me, but she (the owner) did not answer the phone. I went back to the hotel after my shift, and she still said it was booking.com's policy. I called booking.com on speaker phone while standing there, and the rep said it was not their policy. She told the rep that they should have it on file that the hotel has the policy, still trying too blame them. Bottom line, the hotel has a no cancellation/no refund policy on bookings that they do not inform you about. If you reserve a room with a credit card and cancel, make sure you watch your statement for charges. Honesty goes a long way.

The so-called Wi-Fi is just about nonexistant, the temperature could not be adjusted in the room, hot water was hit and miss, but the restaurant food was OK if you could get service.

Non-disclosure of policies

Athabasca Horror History Hotel  - Absolutely, you will regret staying here.  Poor accommodation, mold and bad bugs everywhere.  The worst comes now, all under Michelle Lopez's watch.  She does not accept black people in the hotel.  And instructions have already been given to employees not to accept black people.  She is homophobic, xenophobic, racist, CRIMINAL.  How do I know all this?  I worked at this place.

Athabasca Horror History Hotel

I have never experienced such horrible service. I would NOT recommend this location to anyone. The owner is very un professional and I could explain countless scenarios of her wrong doing. She stated that their was a kitchenette (there isn't) NO WIFI service what so ever and when I asked the front desk to help, they gave me some poor excuse and that the manager couldn't be reached. After 3-4 different times speaking with the owner regarding my concerns she reacted in such an unkind manner and yelled at me and called the cops. STAY FAR AWAY!!

HORRIBLE

Was the most unprofessional and difficult people to deal with.

I booked the rooms for employees we send out of town and I called in the morning to cancel rooms and instead of informing us of the check out time and us being 10 mins late of it, she has decided to charge us for the rest of the nights we cancelled and while on the phone she continuously yelled at us ending in her hanging up on me.

On multiple occasions the lady lost our booking and over invoiced us.
Will never deal with them again and i recommend no one to go there, spend the extra dollar and stay somewhere that cares more about you.

worst service i have ever received

We arrived on 12 June today at 4pm with a confirmation made 3 months ago for rooms 303 & 305 with an interconnecting door! We had spoken to the Manager Leah in March to book these rooms for four nights, we had a confirmation email back by return!
On arrival today the booked rooms were not available! They only had one room held for us, the Manager was unavailable & some of the rooms were damaged & could not be let! No apology was forthcoming & no alternative was offered so we left! 
We luckily were able to find an alternate hotel with two adjacent and much nicer, cleaner facilities than were originally offered in the New Western Athabasca Inn!
We would advise anyone else trying to book this (hotel?) to really not bother at all! The poor front desk man had no clue & hardly enough understanding of what we needed even when we showed him the confirmation booking with room numbers! 😱

Disgusted!

Stayed here and upon arriving at around 9PM, was told there were NO ROOM available. I had made reservations about 3+ months in advance so I was flabbergasted. Everywhere else in town was booked up months before that even so hence why I was forced to try to stay there.

The clerk finally gave me a key and when I checked the room, it was already occupied so back to the front desk where they had no idea what was going on. The 'manager' came and talked to me and gave me a sap story about how they had so many employees quit recently (the clerk had told me previously it was due to the owner being too cheap to pay them so 5 walked out earlier that week) but promised to make it right. By this point it's about 11PM.

He began cleaning a room himself, since all his cleaning staff had quit and they had 4 employees, including himself and a cook, to work the 24 hours in the hotel and run the bar/restaurant. The room was finally ready around 1:30AM... Yes, nearly 3 hours to clean a single room! Look at the pictures from the review labelled "Engineer" below, I'm pretty sure that garbage is from the room he prepared for me.

I stayed and checked out at 5:30 when I left for work. So a grand total of a MAX of 4 hours in the room. They gave me a "discount" of $20, still making the bill around $120 for the 4 hours I was able to use the room. Ridiculous! 

Please do yourself a favor and don't give any business to this hotel or it's adjoining restaurant/bar. Sleeping in your car would be cleaner and more comfortable. This place should be condemned with how dirty it was. 

Any good reviews you see for this place are very likely shill accounts by the manager/owner.

New Western Athabasca Inn

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