Name: Belvedere
Address: Shipotsko, Bansko, Bansko, Bansko, 2770, Bulgaria
Rating: 7

Elevator/lift

Heating

Garden

General

Room service

Fridge

Family room

Cable TV

DVD Player

Hairdryer

Flat-screen TV

Shower

Toiletries

Rooms

Telephone

Services and amenities

Restaurant

Microwave oven

Kettle

Meals

Internet access

Internet

English

Languages Spoken

Billiards

Ping-Pong

Recreation

Free Parking on Premises

Parking

Swimming pool

Spa tub

Pool and beach

Conference Hall

Business

Fitness facilities

Sports

Solarium

Massage

Sauna

Beauty and wellness

Playroom

Family/Kid Friendly

Kids

Ski storage

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Bansko Ski Resort

Bansko-Banderitsa Meadow Ski Lift

Belvedere

Bansko

Woken up by the fire alarm every morning for 3 days.
No communication from hotel staff.
Walked from room to Reception in minus temperatures.
Receptionist did not take it seriously and suggested that someone was either smoking or cooking.
Other guests complained.
Please see photo of the roof of one of the buildings of the Belvedere Holiday Club which was being repaired following what appeared to have been a fire!

Hotel fire alarm ignored. Previous building fire evident.

Had a lovely stay once again in Belvedere. 
The apartment was clean, spacious  and comfortable. It was serviced daily. Perhaps the housekeeper was a bit over zealous about towels etc!
The Reception staff this time were much friendlier and accommodating than previously.
The  outside pool area is as nice as anywhere I’ve been,  with very clean, clear water, a picturesque panorama and pleasant ambience. You can swim up to the pool bar which is fun. The outdoor staff were friendly and efficient.
Afternoon snacks from the restaurant were good quality and cheap.
Overall I’d recommend Belvedere. It is well located in the town of Bansko within walking distance of the town centre and very close to supermarkets and the gondola. It has magnificent views of the Pirin Mountains.A trip up in the cable car is an enjoyable visit, even in summer. Weather ranged from cool to very pleasantly warm.

Would Visit Again

First and foremost,  I have never left a review on any hotel before as I'm aware that people's views and comment can vary so much but I just feel if this review helps one person to make the right choose and book else where, then this write up is worth while.
After  alot of planning and saving for this ski holiday and  the  excitement  of the kids arriving to the accomdation.....for this excitement to be wiped out within a half  an hour of arrival is totally unacceptable and shameful.
The apartment was unsafe with 3 sockets hanging of the walls(surely health and safety issue 🤔)  a hole in the door , paint peeling of the windowsills, TV in twin bedroom broke  ,kettle broke, pull out bed broke, the wall heater in the bathroom falling of the wall, the shower hose holder broken ........see pictures below .
A far cry from a 4 star rating 
The food was indescribable,  we couldn't distinguished between  the chicken and beef , it was that cold the waitress took a microwave out of the kitchen for you to heat the food yourself 🤷‍♀️ as a result we had to eat out every evening which cost €1000 for the 5 nights for 5 people .
Our Rep (balkan holidays) and management where informed of the issues, while  the balkan rep  did try to solve the issues, the hotel management was nothing short of a disgrace , rude and unprofessional .
Please reconsider if you are thinking of booking belevdere holiday club and do yourself a huge favour and look elsewhere , there are so many  more nicer accomdation available in bankso of similar prices which offer much better services, accomdation and personal touch .

Belevedere holiday club.......AVOID AT ALL COST , don't let your holiday be ruined by extremely poor,unsafe  accomdation

I stayed here for a total of 9 nights and have barely anything to fault. You get what you pay for and for the standard in the country I would still agree it is a 4 star hotel.  

Hotel was warm, breakfast was good with a large selection, room was offered to be cleaned every day (we even asked them not to clean some days when we were still getting ready). Bathroom was adequate, shower was powerful and always had hot water. Rooms included an oven, microwave, hob, fridge and freezer which is above what we were expecting. Two large tv’s one in the bedroom and the other in the lounge area. Mattresses were slightly on the harder side but the large comfy pillows made up for that. 

The only two very very minor points I could pick up on is the staff don’t speak very good English, but you shouldn’t go abroad and expect everyone to understand you if you don’t speak their language either. The hallways smelt slightly like cigarette smoke but that’s hardly an issue when it didn’t affect the rooms. 

We didn’t use the spa but peeking through it looked nice. They have a good size store room for ski’s, our balcony had a lovely view and was only a 10 minute walk to the gondola (make sure to use the shortcut through the other hotels)

Interior was nice and modern and we enjoyed our stay here overall!  DEFINITELY take these bad reviews with a pinch of salt.

Doesn’t deserve the negative reviews it receives

The hotel is definitely not a 4 star hotel. The rooms are very bad,, they give you a towel, and the sink doesn't work. The internet is not working and the whole environment is ugly. If they think stars come with a small pool, this is a mistake

It is not 4* hotel

It's not that good. I work in hotels so i think 4 start's it's too much for that. First of all they dont speak Very good English , secondly they unplugged the phones from ur rooms so we didn't call ( i have no idea why) they didn't change ur sheets and they didn't offer nothing of all the things that they have on a paper in ur room. I don't recommend it.

We had a reservation but we cancelled it when we arrived at the venue because the receptionist was very rude and wasn’t helpful with our questions. The main thing we hoped for was to be able to enter the room earlier but she didn’t even seem concerned about our asking - she simply said “We will expect you at 2.00 pm” - didn’t even bother to give us an option to put our luggage in a luggage room or to offer us a stay in the restaurant/cafe.

Rude staff

I would take some of these reviews with a pinch of salt: We found all the staff to be friendly and helpful, even though it was a time of anxiety with restrictions due to the virus just starting. 

There’s a lot of selection at breakfast, and a microwave if its warm enough for you; the coffee isn’t the best, but its as much as you like; for the price I thought it was all very reasonable.

Someone else said the place is good but could be great – I would agree with that: All it would take is just a little bit more care and love in the room maintenance, and this place would be excellent.

Great stay with some amazing views

Nice mountain hotel, very clean.  Perfect location - close to the gondola, Old Town and the city in general.  The food is great.  The staff are kind.  Spa great.  We were with the kids and it was perfect for us.  For each recommendation.

Perfect

We stayed here for a week booked through Balkan Holidays on our first visit to Bansko. We chose it as it was close to the Gondola and looked like it had good facilities (spa, sauna, pool) for a reasonable price, we had a 2 bedroom self catering room but also opted for breakfast included as we thought that would set us up nicely for a days skiing.

On arrival we were checked in and given our key (just one which with two sets of couples staying in the same room meant a little coordinating about who had the key when), they also requested our passports from us, we thought it was just to check them so when we stood there waiting for them back they then explained they needed to keep them for 15 minutes to copy them and we could come back for them in a bit, so we went off to find our room. We were in a different block to the reception and there was some initial confusion as to which way the receptionist had pointed us to to get there but we found it (it required going back out the reception doors and round the front to block F). When we got to our apartment the door was unlocked and I opened it to find two cleaners sat on the sofa, I'm not sure who was more surprised to see who! We went back to reception to give the cleaners time to finish in the room and collected our passports before heading back to the apartment with all our stuff. The apartment seemed nice, with a kitchenette area with fridge/freezer, kettle, toaster, two hobs and a microwave, two bedrooms - one with twin beds and one with a double bed, a shower room, and a sofa and chair in a lounge area with the kitchenette. It was supposed to be a six person apartment but I think it would have been a bit cramped with 6 adults definitely but was the right size for 4.

Although the initial impression of the apartment was good there were a few minor niggles that let it down, one of the wheels had fallen off one of the beds so that when you sat on the edge of it it wasn't stable, the shower doors on the shower were a bit temperamental and either didn't meet in the middle without some manoeuvring or fell off their runners and needed to be clipped back on, and just the general finish of things like the shower and towel rail let things down a bit (big holes in walls), loose fittings etc.

The first night we cooked our own meal in the kitchenette - there's a supermarket 5 minutes walk from the hotel so very convenient for getting food/drink. We had one pot and a frying pan and enough utensils for cooking and eating a simple meal, kitchenette is missing teaspoons for avid tea/coffee drinkers and no cereal bowl type bowls but otherwise had enough (mismatched) plates/glasses/mugs for 4 (not sure a about 6 though). No washing up liquid/cloths/tea towels are provided so we had to buy what we needed for cleaning up from the supermarket too.

On the second day we headed for breakfast, our first confusion was the timings, piece of paper at reception said breakfast started at 7.30am but the times on the breakfast block said from 8am, as we had an early start we weren't sure it was actually open when we got there and we hadn't been told the code for the door. We followed someone else in and I tried asking the staff checking room numbers as you arrived what the code a couple of times was but just got the response "Ok" and gestured into the restaurant. We later worked out ourselves the code was the same as the code to our block and actually there is another door to the left of the one with the entry code which is unlocked. Breakfast was a bit of a letdown, there was a good selection of hams and cheeses, what looked like a few hot items daily (that turned out to be mostly cold though), a couple of cereals and some sweet options (mini gateaus) as well as apples and oranges, some bread and a toaster and what looked like a couple of flavours of lumpy yoghurt. Nothing was labelled so you had to guess what things were and things like the juice machine seemed to be overly confusing (for something resembling orange juice you had to press the pineapple button, the one that looked like iced tea got you apple juice and the button with an orange on got you water that looked like it had run through some pipes that once contained orange juice). If you're self catered and thinking about whether it's worth including breakfast I wouldn't bother, get stuff from the supermarket and sort your own out, much nicer and if you just want toast much quicker.

We tried the swimming pool and spa a couple of times, the swimming pool was a nice temperature and not too busy the first time we went, although suffers from the same slight shabbiness of the rooms, some of the mosaic tiles were missing from the bottom of the pool which left some sharp bits that I managed to take a bit of skin off a toe on. The Jacuzzi and saunas/steam rooms (there are a few) are downstairs, they were nice and tranquil on the first visit but we quickly abandoned our second visit as there were teenagers messing around, shouting, dunking each other and spitting in the Jacuzzi, which wasn't really the relaxing atmosphere we were after.

We kept our ski gear in our room, there was a store room full of ski stuff on the way into the block but I'm not sure if that was the hotels hire equipment or if you had to pay extra to use it. We didn't try the shuttle bus either as the main benefit of the hotel is its proximity to the Gondola - about a 10 minute walk so we just walked to and from it each day.

On our last night we found the games room, which had an air hockey table, a couple of pinball machines and some video games, the air hockey was fine but disappointingly neither of the pinball machines worked properly, which probably sums up the whole hotel, the facilities are all there but when you dig a little deeper they just don't work as well as they should, which is a shame because it could be a really great hotel but it seems to be happy with just good.

Belvedere

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