Name: Apartment Stayinn Granat in Bansko Next to Gondola Lift Perfect for 3 Guests
Address: 94 Pirin Str., Bansko, Bansko, Bansko, 2770, Bulgaria
Rating: 9

Air conditioning

24-hour reception

Smoke-free property

General

Wheelchair Accessible

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Free Wi-Fi

Internet

Parking

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At the apartment

Bansko Ski Resort

Bansko-Banderitsa Meadow Ski Lift

Apartment Stayinn Granat in Bansko Next to Gondola Lift Perfect for 3 Guests

Bansko

See pictures to validate review;

I reserved x3 apartment for 6 nights totalling £1,280. The full payment was taken from me at the time of booking. 
Unfortunately Bansko did not have snow forecast for the dates we were due to travel so I cancelled the trip within the free cancelation period.  The property DID NOT REFUND MY MONEY, nor did they respond to any of the emails I sent requesting the funds to be returned. 
Luckily I didn't book direct and used Booking.com, after 3 months I finally received my money back. The money came from Booking.com as part of their guarantee and not the accommodation them selves. 
Be very careful if booking this place to stay and for heavens sake, don't book direct!

DO NOT BOOK DIRECT - read this review - it may prevent you getting ripped off.

Amazing location, room was clean and everything advertised was there. Wifi was good allowing us to binge watch a new show whilst on our trip and the room was well insulated and the beds comfy enabling a great nights sleep.

great location and comfy

I've stayed at this place in January 2021, and was so disappointed that I cut my trup short. The location is superb, just less than 1 minute walking to the Gondola ski lift. This is the best advantage about this place, but this is all about it has to offer. All other impression with this place are negative. For just a little bit more money I could have stayed at a premium place that would shuttle me to the ski lift. My experience with this property is negative due to the following reasons 1) Customer service - what's that? The owner was extremely rude and condescending to me. Prior coming to this place, I wanted to change my dates, the owner did nothing and said I will be stayed in full. Finally, I've arrived and stayed 2 days shorter, he would not refund even a penny. I got surcharged for a parking, although nobody told me about the cost. 2) The room I got was filthy. Switches in the room were sticky, dust uncleaned, there was peanuts on the floor - I had to wipe up everything with alcohol. Did not feel sanitized nor safe. 3) The beds are uncomfortable, springs are broken, they definitely need to be replaced. 4) The drain in the shower is clothed, when you shower there is a pool of water for about half an hour there. 5) No amenities whatsoever, roof windows. 6) They cancelled my booking on booking.com (which I've used to book this place) such that they would not pay commission. Due to this I'm not able to leave feedback on booking.com, and I was advised to leave it here instead. For the money paid (and I've stayed at other places in Bansko), this is absolutely NOT worth my money. Very disappointed and will NOT stay again here. BEWARE!

Beware of this shady place - not worth your time nor money

First, the positive: Guest Rooms Granat has a great location if you're interested interested in skiing/snowboarding. It is about 100 meters from the gondola in Bankso--you can roll out of bed just a few minutes before the gondola opens and be close to the front of the line. There are plenty of ski shops nearby, as well as restaurants. The price is pretty darn affordable. The rooms are decently clean, though I did find prescription medicine under one bed. And the hostess was friendly, once we found her.

Now, the frustrations: The wifi constantly goes in and out, even in mid-use. It is great when it is functioning, but it would seemingly switch on and off at random. The check-in process was also kind of annoying. We had to search for a while to find the hostess, and eventually we had to call to find her. This was at peak check-in time, too. It is hard to keep the rooms at a cool temperature, even with overnight lows just above freezing. You could keep your windows open, but then you'd hear the nearby bars' music late into the night. Finally, the beds are about as firm of mattresses as I have found.

Frustrating wifi and check-in process mars otherwise great location and price

This is a basic guest house which is immaculately cleaned and maintained. The rooms are adequate and have a fridge, kettle and wetroom. Towels changed daily.
But the best thing is its location. Around the corner from the gondola and near plenty of bars and restaurants. We hired from the ski rental underneath the guest rooms (10% discount) which meant we could drop off and pick up our skis and boots easily. Yes it could be a little noisy with the Happy End bar next door but this usually quietened down by bedtime.
All in all a great place to stay and good value for money

Great location and price

Me and my girlfriend reserved a room for the weekend in Granat. It seemed fair prized, not like most of the hotels in Bansko and it looked really nice, so we gave it a Go. We payed 126€ for 3 night there ( which is really cheap for a double room- ~21€ per person a night) . Ms Finka Obecanova, the manager there walked us through everything we had to know about the city, gave us advise where to go and where to rent equipment, gave us a voucher for 10% discount in an equipment store and even PICKED us up at night from the bus station when we arrived! Through out our stay she was the most welcoming host we have ever met! The room it self was perfect! Everything was clean and tidy, you have a TV, fridge, furniture and if u need something else or a service ( we needed to have our clothes washed for example) she will always be there to help you! 
The location of the hotel is PERFECT. 50 meters to the lift and located on the main street of the city. 
Overall I wish I could give the host and the hotel 2 times a five stars! 
THANK YOU for your hospitality and help! We WILL be back !!!

Kristiyan and Nina from Brussels 

Apartment Stayinn Granat in Bansko Next to Gondola Lift Perfect for 3 Guests

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