Name: Plaza Sutera Biru Hotel
Address: Lot 73, Jalan Sungai, Kuala Belait, Kuala Belait, Kuala Belait, KA2331, Brunei
Rating: 9

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Security guard

Newspapers

Express check-in/check-out

Garden

General

Family room

Cable TV

Hairdryer

Shower

Alarm clock

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Kitchen

Microwave oven

Bottled water

Meals

Free Wi-Fi

Internet

Car rental

Airport transportation

Transfer services

Transfer

English

Chinese

Languages Spoken

Tour assistance

Tourist services

Free parking

Parking nearby

Parking

Conference Hall

Business

Fitness facilities

Sports

Babysitting and childcare

Kids

Location

At the hotel

Room amenities

Miri Airport

Marudi Airport

Plaza Sutera Biru Hotel

Kuala Belait

Stayed here for a week the room was big but the WIFI was terrible. So slow I could not work.
Ordered breakfast with room service but nothing arrived the first day !

Very friendly staff but average at best as an overall rating for a business hotel.

Good rooms but….?

When I was told I would be staying at PSB I admit I was a bit worried as to what I would find having stayed at other KB hotels in the past. I need not have worried because PSB is excellent. 
This is our room. It’s a two bed apartment and is really comfy and well decorated. 
The staff are also very attentive and looked after us very well. 
I can really recommend staying here. 

Extended stay due to COVID during relocation to Brunei

I selected this hotel for my business trip after feedback from colleagues. I was really pleased with the customer experience from the point of booking right through my stay and after. The staff are very courteous and friendly, no request is too big or small and the team will go the extra mile to make sure your stay is the best it can be. 
I was given a two bedroom apartment style ‘room’ which was huge and spacious with a panoramic view of the river and mangroves. 
With complimentary fresh fruit salad placed in the kitchen daily and excellent housekeeping services I really can’t fault the hotel. 
Situated on the edge of the town it is not far to any amenity. 
I would really recommend this hotel to anyone either working locally for a fixed period or on vacation. 
I’ll definitely return when I am next in Brunei.

Amazing hospitality

I was more than pleasantly surprised at the quality of the hotel and the service provided. Myself and my parents stayed in the hotel due to a family emergency and they were more than kind helping my parents to check in at 3am in the morning after a long night driving back and forth from Bandar to KB to Bandar. I would like to thank Syasya for personally making sure that my parents were comfortable and facilitating them in a lovely and comfortable suite for an excellent rate and making sure their needs were met, even making sure my parents had reserved parking. The suite was beautiful and had a riverside view, and I wish I could have stayed longer to be able to appreciate it. The staff were also very very attentive and professional.. and I had one of the most comforting and hearty breakfasts, which was very much needed after a long night attending to someone in hospital. So you have my thanks and my seal of approval, Sutera Biru. Keep up the excellent work.

Above and Beyond

I visited this hotel for two weeks on a business trip without knowing how this hotel will be.. after the check in i was made to realize that I  was staying in one of the world's best hotel in terms of service and hospitality.. Most of the hotels around the world do have good hospitality but we can experience a marked difference in their approach and service. The hotel was clean and the studio rooms were spacious. All their services including the transportation was spotless and punctual. We just need to call their front office anywhere in Kuala belaitl and they would send the cab on the dot. Their front office and restaurant people were always polite and i have never seen a day in 30 days in which they did not welcome us without a genuine warm smile and made us feel at home in a foreign country. 

The team of Sasha, Hardee, aireen, jezza and naditha along with vincent and Gecm coordinated well in ensuring our stay was comfortable. 

I will rate this hotel as the best in many hotels that I visited across the world. 

Keep the good work going, plaza Sutera Biru

Regards 
Sridhar

Best world class service we can get in brunei

Hi! I really love the hotel room! I stay in Junior suite, it’s really big & worth the money! I definitely come and stay again next time. The location is also very convenient. The staff is also very friendly! Thanks!! 

Hotel Room!!

This is best staff ever that work at the hotel.From the day i arrived until left  Sasha ,Jezza ,Nadirah and Aireen made my experience in Brunei great. They made sure my stay was the best and very helpful.They were able to point me to all the local good food places and attractions there. They made me feel like family. The rooms were nice size and priced right. It's located in walking distance of plenty of great restaurants too. Definitely would stay here again and looking forward to going back.The cooking and catering staff definitely do a great job and room service is available complimentary. Thanks also to Authur and that staff and the cleaning crew who are always smiling while doing their job!

Plaza Sutera Biru Review

I enjoyed my stay here. The breakfast was okay, The rooms are very comfortable. The housekeeping department did an excellent job recleaning my room,top notch cleanliness. The front office staff was also very helpful,friendly and is very informative and they also welcome you and make me very feel at home.

Excellent Hospitality Service, highly recommend!!

Love my stay here! Fully recommend!!

I have stayed here twice and have been happy with the friendly and service oriented staff. The rooms are getting to a point where a renovation is needed. I got a room at first where the walls were wet! After waiting some time for maintenance staff, the rexeption staff quickly moved me to an other room. (Junior suite, so an upgrade). 
At present you have to go to the neighbouring hotel for breakfast as the restaurant is under renovation. 


Friendly staff and good rooms

We are placed to this hotel as the one we requested was fully booked. The immigration staff also know about PSB. The driver fetched us from the airport to the hotel of about 1.5 hour. It located behind or after V-plaza hotel.
PSB a I will judge is a service apartment and offices occuping the same building.
The suite we are having is a 2 bed rooms, 1 hall and kitchen. It is comfortable and cosy suite facing the main road and behind is a river. Beside it is a park for exercising along the river. Moring you might see the hornbill bird. The view in morning is excellent.
The wifi in the room is good. The morning breakfast is also good with you can option to consume in the room or at restaurant at the lobby. Breakfast is good of a town at this location which you can select local, amercian, or engish.
Overall is good...

Plaza Sutera Biru Hotel

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