Name: La Maison Zenasni
Address: Riddersstraat 10, Bruges, Bruges, Bruges, 8000, Belgium
Rating: 9

Smoke-free property

Ticket assistance

Garden

No elevators

General

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Lamp Museum

Bruges Town Hall

Burg

Holy Blood Basilica Chapel

Basilica of the Holy Blood

Historium

Bruges City Theater

Bruges Belfry

Bruges Market Square

Dali Xpo Gallery

Bladelin Court

Groeningemuseum

Arentshuis

Gruuthuse Museum

Church of Our Lady

Sint-Salvador Cathedral

St. Salvators Church

Minnewater

Ostend-Bruges International Airport

Museum of the Gunners

Henri Matisse Park

Lille Cathedral

Citadel of Lille

Opera House

Old Stock Exchange

Lille Grand Square

Rihour Square

Lille Grand Palais

Le Palais des Beaux Arts de Lille

Porte de Paris

Jean-Baptiste Lebas Square

Theater Sebastopol

Lille Natural History Museum

La Maison Zenasni

Bruges

We received no information on how to check in until I called after having to hunt down the phone number because the one on hotels.com was disconnected and got the code to enter the house less than 24 hours prior to our arrival. Requested parking and received no information about parking had to find our own parking once we arrived.  Sent multiple messages on the hotels'com website but never received response. Apartment is a nice sized space and could be wonderful but has seen better days - hole in the sofa, all of the furniture is stained, looks dirty, plaster peeling on the walls, parts of the floor are soft and the beams underneath need to be replaced. There were plenty of mosquitos and other small bugs infesting the tub and sink. I know the ad says rustic - i would say in dis-repair.We woke up the next morning to no hot water which was fixed by the afternoon. We woke up Sunday morning and breakfast was not ready until 0900 and the internet was out. When we came back from our tour Sunday afternoon at 1400, breakfast items were still on the table including the milk for cereal and for coffee. Monday morning there was no breakfast at all - we waited until 9 when we had to leave to travel back home. Rooms left dirty from guests who had left the day prior. Not child friendly - on 3rd floor with low windows and no bars or screens. Great location close to everything. External picture shown is of private residence and not the B&B which is misleading.

Disappointment in Brugge

Booked the apartment which was described (and depicted in photographs) as having a kitchen.  Stove had been removed, the fridge freezer was broken.  The sofa and armchairs were filthy, stained and broken.  As we were unable to cook we accepted the shared continental breakfast only to discover the hard way that the "gluten-free bread bought specially for you" was not gluten-free - the hard way involves 8 hours of violent sickness, diarrhea and fever.  Messages were unanswered for over 24 hours, but the owner's wife was rude and dismissive of our concerns when we finally encountered her on the doorstep.

Ironically we chose this venue because our family run a similar business in an even older restored heritage building.  We are hosts more often than we are guests, and we really do understand the challenges of eorking in hospitality.   

There are no excuses for this experience.

Happy to back up this review with photographs.

Avoid

A huge and charming room in a lovely old building. We enjoyed our stay and the breakfast and help from the staff was very welcoming. We can very much recommend this B&B.

Lovely, proper Belgium property, that has been a family house for over 200 hundred years. It has undergone a sensitive make over to allow half the House to be used as a B&B. Our room was big, wooden floor boards, shutters comfortable beds with a seperate sizeable shower / toilet. I loved it.Our host was friendly and helpful with a continental style breakfast provided every morning in a big period style living / dining area. The front of the house (inside) was a little dark, the back was where all the light and colour was.If you want to experience how the wealthy of past days lived, this is a place to book 😊

We really enjoyed ourselves and our first stay in Bruges.  The hotel has an old-world vibe to it, and has been preserved well.  Breakfast was great and the staff/owners are helpful and friendly, ready to give good advice for the city.  I only wish we could have stayed longer!

Lovely and cozy

We were booked into the two bedroom apartment for two nights. Hotel was in darkness no one answered doorbell and phone number unavailable. Luckily nearby hotel had room and thanks to them and their wonderful staff out mini break was saved. Avoid.

Let down

The property has a lot of carácter and location is great.

Lovely space and location.  The breakfast was great too.

Large room with plenty of space. On reasonably quiet street.   Very accessible to main square and other sites.  Breakfast was minimal and breakfast room cold.

We will stay here every time we are in Brugge even if w have to Chang our trip dates for availability. Wonderful people. Perfect location and great “feel”..Don’t expect five star glitz. Just history and cleanliness and class and comfort.  Can’t go wrong.

La Maison Zenasni

Main amenities of the hostel

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Available rooms

Location

Description of the hostel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

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