Name: La Rose Hotel
Address: 16-Ornob, Mirer Moidan Point, Sylhet, Sylhet, Sylhet, 3100, Bangladesh
Rating: 7

24-hour reception

Smoke-free property

Ticket assistance

Terrace

General

Room service

Rooms

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Area shuttle

Transfer

Tour assistance

Tourist services

Barbecue grill(s)

Barbeque

Recreation

Free parking

Parking

Indoor Pool

Pool and beach

Business center

Business

Fitness facilities

Sports

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Location

At the hotel

Civil Airport

La Rose Hotel

Sylhet

Hotel management rude, discriminative ,argumentative and attempted to shout at me and bully me as a customer. Witnessed the manager, abuse their own staff.
Taking advantage of governments quarantine rules, overcharging guests.

8 days n nights stay and no hot water I our room.!

Smashed glass tables and broken doors that risk my children to be injured.
The door of the toilet didn’t lock and I was questioned why I need to lock the door as we are family, when mentioned the issue. I could not believe what I was hearing.

The list can go on and on.....
See attached photos.....

Last day of quarantine and the management asked for money under the table , to look aside if I wanted to go outside (I assume thats if I did , they would notify police to get u in trouble) 

Room was dirty, bedsheets and pillows had actual dirt (mud, soil) and their explanation to this was that this is a country full of dirt !!!

Governments rule is 7 days quarantine but they claim they don't know but turns out they systematically, (even thought the are obligated to organise the customer tests on the 7th day if their stay)organise the tests for their guests on 8th or 9th day, in result of charging more days of stay.

Save yourself and loved ones from being disrespted over and over again STAY WELL AWAY FROM THIS SO CALLED HOTEL.... they shouldn't even be a hostel.... shouldn't even be open.

Any issues I told them they sideways insulted me and spoke to me like i was  5 years old !!

Disgusting service and terrible rooms

I stayed in la rose hotel for 3weeks during mid June early July 2019,and I have to say the staff were so friendly, the breakfast was good and room 502 is the best value for money in sylhet by far, the security is awesome aswell which is a plus point for us vip people, pls keep it up, will definitely return back next time

Have to say the best hotel in sylhet by far 

Good location, great value. No question about cleaning and room service. Staff are very helpful. Room is specious and comfortable. Rooftop restaurant is great.
You can enjoy gym. Security guard is always for your help at the entrance. 

4 nights comfortable stay 

Nice large room and bathroom.Breakfast is a little simple but food is good

Pros

Large family suite consists of two bedrooms and ensuite in each with a jointly accessed lounge inbetween

Suite has plenty of space and accomodates 4 people (1 double bed and two singles)

Air conditioned rooms 

Working safe provided

Small fridge provided although smelt a little and in need of cleaning

Small hotel car park available

Doorman/ security very helpful and friendly

Central location near dorga 

Cons

Building is locked after 12am with a chain and padlock for apparently security reasons with no way for guests to enter or leave without calling security to unlock as there were also no fire exits we could see or which we were shown . This is a potentially major fire safety issue!!! When flagged to hotel staff, they pointed to a fire hose and said that is how they would deal with the fire risk.

Inconsistent approach and policy on settling bills. We expected that bills would be settled at end of our stay at the hotel and there was no documentation or signage or information issued to suggest otherwise. After 6 days of our planned 9 day stay demands were made to settle our bills to date despite no costs being charged to our room as there are no other facilities provided by the hotel which would incur any costs that might be charged to the room. Different people at reception provided different information on when payment could be made. Upon returning to hotel we were advised that we could not access our room unless the costs to date were settled based on managers instructions requiring us to incur cost and unfavourable exchange rates in withdrawing money from cash machines as banks were closed in order to settle the bill (hotel doesn't take card payments). We requested to speak to manager who was unavailable face to face but spoke on phone and advised that it was their policy despite not being documented.

We were advised on day 6 that it was their policy to require payment to be made every 3 days and staff should have told us this and acknowledged was a mistake on their part.

No bath in either ensuite

Cost 1200bdt (approximately 120 gbp) normally although it is possible to get discounts meaning we paid 6000 bdt per night which is still a lot of money for Bangladesh with many people's monthly salary in reasonably paid jobs being less than this.

Given labour costs in Bangladesh are so low and prices charged for the rooms, you would expect rooms to be cleaned regularly and be maintained to high levels of cleanliness and working order. Sadly this was not the case. 

Rooms are tired and in need of refurbishment. 
Blinds were broken with gaps and didn't open making it difficult to look outside

Walls had marks and stains

Very noisy outside particularly between 5am and 12pm despite our room.being located on 9th floor 

Television remote in main bedroom worked intermittently but all tv channels were fuzzy and had very poor picture quality

Rooms only serviced upon request

Towels and linen whilst clean were often stained / discoloured and had tears

Only 1 towel provided in each bathroom 

Not all lights worked with some bulbs appearing to need changing but no action being taken during our stay of over a weeks duration 

Light switches not positioned near beds meaning you have to get out of bed to switch off light and get in bed in dark. 

Not enough plugs sockets provided

2 lifts in hotel but only 1 is ever working at any one time. 

Lifts do not go to ground floor requiring use of a flight of stairs to enter and access building which would be restrictive for disabled / wheelchair access

No iron or ironing board available anywhere in hotel. 

No tea making facilities provided in room although bottled water provided

Bathroom had soap dispensers etc but didn't work or have any soap. Walls were marked / slightly stained in parts. 

Main master bedroom shower, water would not drain out fast enough meaning you would be standing in an inch of water after a few minutes of showering. Not addressed despite requests. 

Hot water worked/ available intermittently and required taps and shower to be left running for over 5 mins before warmer water would flow. Water temperature varies from occasion to occasion bordering on cold on many occasions to Luke warm generally to very hot on 1 occasion during my stay. 

Breakfast provided was same every day pretty much consisting of tea / coffee, rice, cardboard like Paratha, fried egg and dahl, cordial, bottled water and on occasion a sweet desert type dish. No milk, cereal or fruit options. 

Bed was extremely hard and pillows firm. 

Overall: not sure how this compares to other hotels in Bangladesh but given price, you get plenty of space for your money but the fire safety in particular is worrying, and conditions in room were below expectations along with customer service / conditions of room based on comparing to 3 star hotels in the UK.

Holiday

Highly centrally placed, walking distance from Sylhet’s main attraction, the Dargah Sharif of the 13th century Saint, Hazrat Shah Jalal (R.A.). Entrance to the hotel is difficult as one has to climb a flight of circular stairs to get to the Lobby. The elevator doesn’t come to the ground floor. Although we were met at the gate by smiling faces, I found that those at the desk didn’t seem to smile but were efficient. The hotel was fully booked since it was hosting an Annual Meeting of a large bank. As a result we didn’t get hot water in the shower. The buffet breakfast could be improved. The resturant on the hotel top is fun and one gets a full view of the city.

Centrally located place

I stayed twice, 1st time I stayed 3 days and 2nd time I stayed 1 day. Great WiFi, good customer service, very friendly staffs. They will do everything to make your stay safe and comfortable. I loved the rooftop restaurant and great view of the city. Nice tasty breakfast, variety dish to chose from. Very clean room and bathroom. Room is very big and has everything you need. Only thing bed was hard but when I requested they gave me extra mattress topper. Service is excellent, they allow me to check out late without any extra cost. Also has luggage storage room. The hotel location is perfect, easy access to local town and restaurants.

Solo Traveller

Rooms and services are good. Price reasonable. It has a beautiful roof-top restaurant.Complmentary breakfast is ordinary. Not much disable friendly since lift does not reach ground floor. Located very close to Mazar.

La Rose Hotel

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