Erzherzog Johann Palais Hotel

I was nervous about booking this hotel because the reviews were a little mixed but we absolutely loved it! We stayed in a superior double (105) and the space was lovely and super clean. You won’t get a ton of flourishes beyond the grand bones of the room (the wardrobe still had an ikea sticker on it) but how can you complain with those jaw dropping high ceilings?? The staff was FANTASTIC. I am an English only speaker (US) and was initially embarrassed that I couldn’t communicate in German. EVERY staff member made feel so comfortable. I emailed the day before arrival asking for advice and help booking a dinner reservation for the evening of our arrival. I gave our parameters (dress code, cuisine, etc) and I immediately received a response with 3 suggestions. I chose one and they booked it for me! Flawless! We arrived around 10:30am and knew check in was at 3pm. They stored our luggage, gave suggestions on what to visit in Graz with directions and then had our room finished by 1pm. After a long day of travel, I cannot begin to explain how appreciative we were for this! On our check out date- they arranged our taxi back to the airport for us. Check out took about 10 seamless seconds. The breakfast was enormous with a HUGE selection of meats, cheeses, eggs, bacon, sausages, yogurts, cereals, 5-6 different (DELICIOUS) breads, pastries, condiments. There were 4-5 different juice selections, 3 types of water (sparking water lovers- REJOICE!). The tea selection was beautiful- 9 different types and the coffee and espresso were fantastic. They don’t offer a dinner service and this makes sense- Graz has 100s of restaurants within walking distance. For anyone visiting Graz or staying in Graz for The F1 race like us, I highly recommend this hotel. The management of the staff should be very proud of their team as every single staff member made us feel comfortable, and at home- especially important for a non native speaker visiting Europe from the US. Well done and thank you! Erin and Matt Hayes