Name: Hotel Unterberghof
Address: Unterberggasse 240, 5542 Flachau, Austria, Flachau, Flachau, Flachau, 5542, Austria
Rating: 9

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Achter Jet Ski Lift

Space Jet 1 Ski Lift

Space Jet 2 Ski Lift

Star Jet 1 Ski Lift

Star Jet 2 Ski Lift

Dachstein Glacier

Moserbodenlift Ski Lift

Golden Jet Ski Lift

Hauptplatz

Planaibahn Ski Lift

Planai Hochwurzen Cable Car

Gastein Ski Area

Gastein Vapor Bath

Casino Bad Gastein

Zeller See

Zeller Bergbahn Ski Lift

Ebennberglift Ski Lift

Schüttlift Ski Lift

Areitbahn I Ski Lift

Trass-Ekspress Ski Lift

Schmittenhöhebahn Cable Car

Sonnenalmbahn Cable Car

Falleglift Ski Lift

Hochmaisbahn Cable Car

Kaprun Ski Resort

Lechnerberg II Ski Lift

Panoramabahn Schaufelberg Ski Lift

Lechnerberg Ski Lift

Maiskogelbahn Cable Car

Sigmund-Thun Klamm Trail

Maisilift Ski Lift

Almbahn Ski Lift

Leopoldskron Palace

Nonnberg Abbey

Hohensalzburg Castle

St. Peter's Church

Salzburg Cathedral

Mozartplatz

Residenzplatz

Residenz

St. Francis Church

Kapuzinerberg

Mozart's Birthplace

Getreidegasse Lane

Museum der Moderne Moenchsberg

St. Sebastian's Church

Mozarts Wohnhaus

Museum Carolino-Augusteum

Mirabell Palace

W. A. Mozart Salzburg Airport

Augustiner Brewery

Salzburgarena

Grunberg

Landschloss Ort

Rathausplatz

Schloss Weyer

Kammerhofmuseum

Hotel Unterberghof

The hotel is only 20 meters away from the cable car station. Rooms are spacious enough and comfortable. The cleanliness is the best we experienced in Austrian hotels. For sure you can't complain from the staff, they are second to none.

it was my first visit in Flachau. For sure i will be their guest as soon as possible. the room is very large, comfortable, clean, a perfect view, locker for ski equipment, sauna with multiple choices and spa. the dinner is very good, the chef do all to make his guests happy, same the personnel. ski passes also we can get from reception. the slopes are wonderful.

Last week with my wife we spend a week at Austria and Germany and we enjoyed this fantastic hotel from first minute to last minute room was amazing very clean with a balcony that you can enjoy mountains you can enjoy even swimming in a heated pool and food was very good breakfast excellent with hot items and dinner amazing always delicious with variety of different dishes with tasty dessert as well and the incredible waiter Vasco and his team always their to serve you with smile FANTASTIC HOTEL.
STEPHEN and MARIELLA SALIBA

Hotel Unterberghof is a very good hotel for those who like us wanted to visit many beautiful attractions in Salzburg-Austria. We stayed for one week and we really enjoyed our stay. Our room on the third floor was lovely and we liked the decorations of the landings of this hotel as there are many tapestries on the walls. The mountain views from the windows were amazing. Breakfast was good and dinner very delicious especially the soups and the main course. Thanks to the staff for making our holiday in Austria a fantastic one!!

Flachau

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pets-allowed

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a nice surprise

EXCELLENT EXPERIENCE

Austrian Delights

A great family run hotel

I have mixed feelings about this hotel. 
We stayed here for a ski-holiday and don't place high expectations on a hotel since we only use it to eat and sleep. the rest of the day, we're outside.
However, the time spent in the hotel still matters and this was not our best experience. 

The rooms are 'correct'. Clean, everything works, nothing to add. 
Ski-lockers are 'correct' as well. There's one, and that's about it. small, so crowded during rush hour, and with heated boot-holders that were not really heating up. We were lucky with the weather, but in snowy conditions, I'm not sure if this would be sufficient to get dry boots overnight. 
Breakfast was probably the strongest point. A wide array of choices, quickly refilled when empty. 
Dinner had a fixed structure everyday. A salad bar and soup in a self-service part and a main dish and dessert, served at the table. During breakfast, you choose between meat, fish or vegetarian. We quickly realized that it's a good idea to fill up on the salad and soup because the main course is not that big. Quality is quite good, with some odd choices that would not fit well with picky eaters. Salad bar is the same everyday but with about 10 different vegetables (plus sauces and croutons) there's ample choice. 
positive during dinner is that a bottle of wine can be kept  for tomorrow. 

We can discuss the number of stars this hotel has, but for the money we paid, I could give this experience 4*

My mixed feelings that I mentioned above are mainly linked to the staff. We experienced them as 'in your face', ranging from your typical 'funny man' with jokes in Austrian that we didn't get and felt as if we offended him, the 'mater familias' who helped you choose coffee and therefore just takes the cup out of your hand, and the restaurant manager who's volume knob is permanently set to 9. In terms of how a guest wants to be treated at a 4-star hotel, it's close to unmannered.

Just read a few negative reviews here on Tripadvisor, you'll see we're not alone. 

The more discrete approach of one of the waiters sat a whole lot better with us. Given the big difference with his colleagues, it almost felt apologetic. 

The bar and restaurant were recently refurbished and look really nice, but this again clashes with the 'in your face' staff. 

we did not use the wellness facilities so we cannot comment on this. 
The playground outside you see in the foto's is not part of the hotel. It's right next door and a great place for kids, but open to the entire village. 

For a skiing trip with intermediate skiers, Flachau is a great place. 
We might return to this hotel but with a different mindset towards our expectations.
And maybe rent a ski-locker in the Achterjet-building to avoid the small lockers in the hotel. 

4 * for the hotel
2 * for the staff
5 * for the discrete waiter
3,5 * for the food 

Flachau is a great ski-resort, but there might be better hotels...

This could have been good! This could have been a solid rating of four out of five... But management got in the way. 

Our family was having great days - fantastic staff, good pool, good food, ok rooms... but already on day one we experienced a manager totally out of touch with how you should communicate with guests. Getting all worked up over we allowed ourselfes to take some cake from the cake and icecream buffet that was part of the booking, with a very rude and high pitched tone of voice she scolded us, and the children suddenly didn’t want any cake or icecream after all. We chose to ignore it and tried to enjoy our holidays. But fact was that she just continued. By the pool, at the frontdesk, at breakfast... yelling at people and constantly correcting the guests, telling them that they were doing things wrong and that they should act according to her will. A safety box not working - “You are using it WRONG!” - No it turned out to be the keycard that was faulty. A parasol that was standing wrong at the pool - “You are BREAKING the parasol!!” - No I had just arrived at the pool and had nothing to do with the parasol - it was some one elses sunbed. Having a cup of coffee at breakfast - “You are SPILLING!” - ehm No... just No. 

At this point The guests were talking openly about her rude manners. 

The final price was when we had to pay 70 euro for a broken plastic toilet seat. And when I tried to argue quietly and sensible about this with her, I suddenly found my self in the TV series “Fawlty Towers” facing a real life “Basil” when she jumped up from the frontdesk screaming at me and shouting that I was stupid and insolent! 

Needless to say: We are NOT comming back and we can in no way recommend this hotel.

Hotel Unterberghof

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