Name: Orange Stay Apartments
Address: 889 Collins Street, Docklands 889,889, Melbourne, Melbourne, Melbourne, 3008, Australia
Rating: 7

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Docklands

Central Pier

Etihad Stadium

Victoria Police Museum

Black Light Mini Golf

Colonial Brewing Co.

ArtVo

The District Docklands

Festival Hall

Melbourne Sports Tours

O'Brien Group Arena

Wonderland Fun Park

Melbourne Aquarium

Eureka Tower

Queen Victoria Market

National Gallery of Victoria

Shrine of Remembrance

Royal Botanic Gardens

Melbourne Museum

Melbourne Cricket Ground

Melbourne Zoo

Essendon Airport

Tullamarine Airport

Moorabbin Airport

Avalon Airport

Orange Stay Apartments

Melbourne

I've stayed in hundreds of different accomodation all around the world, this place wins the WORST AWARD!
Filthy dirty, huge stains on carpet, slimy showers that hadn't been cleaned for months, grime and grot in every corner and crevice, hard floors that left our feet dirty, beds made with the sheets only coming up to our waists, food baked on crockery and cutlery, mismatched wine glasses, no handle on fridge, liquid splashed up the walls, holes in the plaster where decorative hooks once hung, cobwebs inside, stained cushions and footrests.
The carpets need replacing, the whole apartment needs repainting. The bathrooms need to be scrubbed with a toothbrush and soft furnishings need to be replaced. Disgusting!

We paid $855 per night and was offered a very small refund (then they withdrew the offer) as an apology. Management were rude and couldn't have cared less.

DO NOT STAY HERE!!!!

FILTHY DIRTY & no care taken!!!

We stayed in Room 2805 on the nights of 03/03 and 04/03/2023.

We booked through Bookings.com and paid $1710 for the 2 nights (confirmation number 3117539450, booking name Claire Billing). This email is to express our dissatisfaction with many aspects of our stay. Please see below a list of issues and corresponding photos.

 

Several hooks in the main hallway were falling off leaving unsightly holes in the plaster.

The carpet was filthy dirty. Especially in the main bedroom, the carpet is beyond steam cleaning and needs replacing. The dust built up around the edges was revolting.
           

The hard floors had dirty drip marks on it and the edges around the cornice were filthy and had collected debris and dust. We got dirty feet from walking on the floor barefoot.
       

The paintwork was chipped and had scuffs on it. The whole apartment is in dire need of a re-paint.
  

The footrests and cushions in the loungeroom had visible spills.

The shower in the main bathroom was coated in a slimy sludge around the edges (that wiped off when rubbed with foot). It was evident the showers hadn’t been cleaned for quite some time.

Liquid splashed up the wall in the loungeroom

Dirty finger prints on TV, powerpoints and bathroom mirrors. Powerpoints were dusting and dirty.

Cobwebs inside and outside on the deck

The fridge has no handle and was difficult to open

The wine glasses were an odd set and didn’t match
Several dishes (drinking ware, crockery and cutlery) were dirty. Some had food remains on them. All kitchenware had to be rewashed before using.
The bottom sheet on the beds were tucked in a lot down the bottom and not at all at the top, exposing the mattress protector
The beds were made with the top sheet and blanket tucked in extensively down the bottom so when the person got into the bed, they were only covered from their waist down. Beds had to totally pulled apart and remade.
No spare blankets provided for the beds
 

The accommodation really tarnished our stay and is simply not good enough. We paid a premium price and I’m sure you can understand how disappointed we were. To be advertising this property as a penthouse and asking premium prices is unethical.

Disgustingly filthy apartment falsely advertised as a penthouse

For what your paying, it doesn't hold up to the price tag.
The rooms are nice, but the service wasn't on par.
I had shower handles fall off.
I had a kettle and coffee and nothing to put it in. An ironing board, but no iron.

Once I had mention to the owner, I didn't receive any reply or rectification.
I was there for 3 nights and I honestly wouldn't waste my how much I payed on the play. 

You can get cheaper and better service.
If you want to impress a one night stand sure it's the place to be. 

A Shell is pretty on the outside, but empty within.

Kept up all night with beeping appliance. Very cold austere decor and cheaply furnished appartments in a location that seemed quite dead in the evening. Not much about at all. Very few restaurants nearby. 
Not the place to stay in Melbourne…..Wouldn’t stay here again.

Wouldn’t recommend

Stayed here for 5 nights, great place in the heart of the city. Really easy to get around and enjoy our trip. The apartment was great everything nice and clean. Could of done with some spare blankets as it was freezing but otherwise excellent. Would certainly stay there again.

Amazing views

Stayed here with my partner, we were charged over $1000 for a tv we never touched, couldn’t even tell you the brand or were the remote was, we literally slept in the bed got up and went out all day the two days we stayed, when we checked out and arrived home we had a text message informing us we’d broken the TV aerial, this was unbelievable as like I said we were out all weekend attending an event, we tried to resolve the issue and explain however they proceeded to take $1000 from our account, on asking for a receipt for the TV that was purchased we were presented with a receipt for a TV that had been purchased 2 days prior to our arrival, if this doesn’t scream scam I don’t know what does! After fighting it for weeks and weeks we ended up just giving up on it and accepting we’d been scammed out of hard earned money.

Please avoid this place at all costs, the manager is rude, abrupt and clearly likes the odd scam to boost his bank balance.

DO NOT STAY HERE THEY WILL SCAM YOU OUT OF MONEY.

Stayed for three nights, well equipped apartment, very neat & clean with excellent views of Melbourne.  Close to public transport.  Staff were extremely polite & helpful.  Would thoroughly recommend Orange Stay.  Hope to return in the future.

Orange Stay 889 Collins

An exceptional experience, a great docklands location and very nice functional appartments. Great views of the river and city create a wonderful atmosphere. Everything you need is in the apartment. A great experience.

Exceptional

This is one of the worst experiences I have ever had. I booked an apartment for 21 days which cost me nearly $3,000 which I was initially happy to pay. However, one week before my stay I called the property asking basic questions about my booking and I was verbally abused. When I asked for a refund because I wasn’t comfortable staying there for three weeks after the way I was spoken to, the rude gentleman who goes by the name “Zeus” arrogantly informed me that I had already paid for the stay through booking.com and a refund was “not possible”. Normal people treat guests with respect and are happy to answer questions because they have nothing to hide. Very dodgy company with a lack of transparency. I immediately notified my bank who refunded the money and have lodged a dispute on my behalf. I have also filed a legal claim with VCAT. Save yourself the headache and find a better apartment.

Rude, dodgy, stay away!

We stayed for two nights. Loved the modern apartment but it didn’t have a ceiling fan in the main bedroom? The internet wasn’t working but Ben cam e up and sorted it out straight away. He was very helpful as we were trying to find the place when we arrived. Lovely views from 14th floor but the windows needed a good clean. Also it good do with some heavy curtains in the bedrooms too

Orange Stay Apartments

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