Name: Brilliant Hotel & Spa
Address: Rruga e Fshatrave Turistike, Golem, Golem, Golem, 2501, Albania
Rating: 7

Elevator/lift

Smoke-free property

Terrace

Reception desk

General

Coffee/tea for guests

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Sun Deck

Recreation

Free parking

Parking

Swimming pool

Pool facilities

Pool and beach

Conference Hall

Business

Fitness facilities

Sports

Beauty and wellness

Children swimming pool

Kids

Pets Not Allowed

Pets

Location

At the resort

Tirana International Airport

Brilliant Hotel & Spa

Golem

In general the hotel is not so bad but I would not call it 5-Star because of poor experience we have during our stay. 

Pros: 
- clean rooms with everyday service, 
- very good WiFi, 
- private beach with lot of dock chairs

Cons: 
- the hotel was made from cheap materials, build in 2018 is already deteriorating
- very load, mostly rap music every day, for whole day to almost midnight coming from the hotel bar, 
- the same food everyday in all-inclusive option, there are 4 meals but all variants of the same, very greasy food with supper being just leftovers from dinner, 
- none of above meals have any labels, you have to guess what You are eating… 
- the very young and inexperienced crew which does not even know what type of wine they are pouring - with having only one white and one red on the stock (clearly no one train them at all), 
- the restaurant en carte where me and my partner were asked to leave because we came there to only drink some wine. I want to order better one because those white/red above were poured from plastic bottles… but waiter informed us that they do not serve drinks in restaurant (although there were a lot of it, only for show I guess…) I mean inside - where everything looks perfect. No, for people who want to spend a lovely evening with wine there were corridors outside, where everything looks cheap and wind was very cold. No surprise that this restaurant was always empty… 
- Maybe not the hotel but area around is boring and there are literally no places to go. The nearest bus to the Duress is 1 hour away by walking… 

So if You want to spend nice time with Your loved one - don’t choose the hotel. 
For families - I think is fine. If You like the same greasy food everyday. 
But not to see something outside the hotel because it is in the middle of nowhere. You can spend time at the beach and that’s it. 

Do not judge it by its stars. It’s not worth it.

3-star at best

Best cocktails in Albanian Riviera!
We spent sometime in the beach of this hotel as a part of our holiday in Adriatic sea in Albania. The beach was clean, the service excellent, but most of all cocktails at the beach bar near the pool was amazing!

The best cocktails in Albanian Riviera!

Unfortunatelly, few situations happened which forced me to give low rate to this place. I can imagine, that whenever you travel not with travel agency (all inclusive option) and not during the season you migth have better experience starting from first day.
RECEPTION DESK:
check in is limited to charge you with local tax and giving a room card. No information about restaurant location, wifi password, meals - you can gather all this from instruction in room, but my experience is that all 5* hotels are taking care more about what they say you at the beggining. It is worth to add here, that our check in was processed by a women, who in the following days was in general rude - ironic smiles,  disrespectful attitiude. Other reception desk workers, were much nicer and proffesional. 
ROOM-this point I believe was the most problematic for us:
first room we got, had technical issues in bathroom. To use it, we had to stop breathing via nose as smell was disgusting. It was a little bit better after shower. Additionaly to that the shower tray was leaky. We reported that to reception and they ensured us, that this will be resolved. On following day someone used strong detergent and smell was just covered by it, but still problem was the same in few hours. Reception desk was not willing to change our room. On our second day here, in late evening hours (after 10pm.), there was a concert/party organized for local people spending time in hotel restaurant. Even though hotel has promende with building there, this party (and similar on following days) was orginized under the rooms windows, just between their two buildings. Having room in that part of hotel is terrible, whenever you want to sleep e.g. around 11 pm or even later. Music was definately to loud. After this situation and quite not nice conversation at reception desk (about having smelly room + extremly loud one), they found for us new room in another building part (it was done by the most helpful and nice girl there, which was really engaded in helping us, we were lucky she was there at that night). There was no smell, and music volume was aceptable in new room. We were able to sleep. It is worth to add, that first room had also no hand shower, only rain showers - what is uncomftable, the sheets also had a bad smell (I might be wrong but this was kind of low quality room, dedicated for ''all incl. guests'' who paid probably less, than regular once). In both rooms you will find kettle but no mugs. Glasses for water you get at the begginig of the stay wil be not changed for whole time. Beds are comftable. In both room there was a message on air-conditioner that filter needs clean up - some other guests had the same.
FOOD:
food is acceptable, a lot of good quality veggies. Just on snack time, you will get only full of carbs food (packaces, pizza etc.). From time to time, chef was preparing sth extra during the dinner (extra meal). Waiters are cleaning tables after eating but they do not put clean cutlery on it, so whenever you come to the restaurant not at the beggining - you need to find and bring cutlery on your own (not a 5* quality). Coffee quality is poor, it is much better to pay extra and have very good one in any restaurant around, even in their beach bar, which is obviously not included in all incl. option.
BEACH:
you will not find a calm place on it where only sea can be hearen. For most of the time you will hear (at the same time) two different music, from beach bar and bar on promenade. Kind of workaround was to book sunbed near to the swimming pool (the one closest to the hotel), here you can here only beach bar music.
GENERAL COMMENT:
on third day of stay, both me and my boyfriend had gastric flu. It happened first time to me even though I travel a lot and visited many countries. Sad fact is, that each day in restaurant, you were able to hear conversations between people, about the same problem - we spent there 2 weeks :(

Loud place, poor all inclusive experience

Hotel and surroundings good for the price. Cleanliness also good. Food is always the same, some of the plates are dirty, no crockery and cutlery for all the guests, drinking in paper cups, staff and service in the restaurant is very very poor, some of the People has no space in the restaurant, in the restaurant there are too few places to eat for all the guests. All inclusive booked but you still have to pay for fitness 5 euros for 2 hours, drinks are not included, big bar outside you have to pay for everything, small bar for all inclusive you can only order beer and soft drinks. The sea is ok Mediterranean style grass and waves. For me this is only a three star hotel.

I am Albanian myself but I will not take any more holidays here unless they improve the things I have written....

Definitely need to improve:
Service staff in the restaurant
All inclusive offer
Varied food

Only 3 Stars Hotel

I love this hotel the staff is so friendly the place is super clean every think is so correct i totally recommend this hotel even the food is so tasty, you can enjoy the night with live music and every Saturday parting with famous singers I LOVE IT

An amazing holiday

Hotel is a beautiful amazing design, excellent self service or e la carte menu food, luck of staff, service zero point, must invest in staff training and more waiters, not friendly atmosphere and no entertainment

It was clean and staff was very cooperative! Amenities were state of the art and the food delicious!

Brilliant Hotel & Spa

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment