Melas Hotel Istanbul

Melas hotel was our stay cation from 11th to 18th June during our Turkish holidays. This marvellous hotel exceeded our expectations in each aspect of hospitality. As soon we arrived , Ms Asiye greeted and welcomed with her super friendly gesture and nice smile , she explained us everything in very lucid manner , provided us early check in , did all formalities within no time , gave us complementary breakfast for 3 persons on that particular day as it was early check in & was not included of our package , offered complementary extra bedding without any cost for our 9 years old daughter . We are very thankful to her . Room was cosy , having all necessary amenities and housekeeping as well as in room service was up to the marks . Worth mentioning our Angel during stay , Ms Asu , who is reception supervisor, gave expectional help for our bhosphorus dinner cruise , day cruise as well as general guidance to how to explore wonders of Istanbul. She helped us in her maximum capacity and taken care of us like family . We will always be indebted to her . Worth mentioning Mr Eyattulah at front door service, Mr Mevlut at reception for his great help , contagious smile , charming personality and sober manners . Ms Nusrat who is manger at breakfast in melas restaurant, and Ms Buse a wonderful human being And waitress at restaurant, did great help every morning , for 8 consecutive days . Staff at melas are their strength and they exceeded our expectations. Cleanliness , location were great , connectivity to all places in Istanbul from this hotel is 24 hours and easily accessible. Nearby neighbourhood is also very nice . My wife took hair dressing services from Mr Ahmed and Ms Kubra at melas spa and wellness and she appreciated duo in high regards . Very professional and kind . Mr Ali did daily cleaning of our room , he was very kind , courteous and I think Gem of their housekeeping department. Overall this hotel is the best place to stay in Istanbul and yes Melas , we are coming back to meet you , greet you very soon . Highly recommended .