JW Marriott Turnberry Resort & Spa

We spent 4 nights at the JW Marriott Turnberry with our family of 13 comprised of 8 adults and 5 children ranging in age from 1 year to 14 years old. About a month ago, I almost booked a different hotel after reading the terrible reviews. I am SO glad that I didn't and I am writing this review to help others. We had no problem checking in on a Wednesday afternoon. 2 rooms were ready early and 2 rooms were not. We headed straight to Tidal Cove and easily secured a few chairs. On the first day we ordered lunch at the counter. The next two days we had a lazy river cabana, followed by two more days without a cabana. We had no issues securing chairs with plenty still available mid-morning. The servers were excellent with or without the cabana. Shout out to Bryan and Daniel who really stood out! We put in multiple orders for food and drinks which always came out promptly. Tidal Cove was excellent for our group, with the younger children enjoying the Kiddie area while the older kids and adults rode the water slides. I thought the kids would get bored, but they kept asking to go back. The facilities and the bathrooms were very clean. My daughter stepped on a bee and the lifeguards were kind and helpful. The property is beautiful with lovely landscaping and covered walkways. The staff greets you when they pass. We stayed in a Jr double suite in the Hibiscus building. The room was large and easily accommodated our family of 4. We ate breakfast at Corsair each morning and one night for dinner. The buffet had plenty of options and the waiters were very accommodating as we all came down at different times. We never felt rushed. We also used the spa, fitness center and fitness classes. The valet is busy but was promt when we texted to retrieve our car. The hotel is about a 5 min walk to Adventura Mall which has plenty of restaurants and a 5 min drive to Sunny Isles beach and Heritage Park. If I needed to recommend areas for improvement, I suggest that they always have 4 people at the front desk. Although I didn't have to wait, I certainly saw a line at times. I also think there should be a hot tub in the adults pool. The hot tub in Tidal Cove was full of kids at all times. Lastly, I wouldn't recommend the 1st floor of the Hibiscus building facing the golf course. The view is beautiful, but it is also a loading area for the hotel so there are trucks and workers there late in the evening. All in all, it was a wonderful stay and we would return!