Pickalbatros Royal Moderna Sharm & Aqua Park

This hotel have an amazing staff that are really polite abd hospitable. Shout out to Ali by the pool and the staff by the kids pool baristas always attentive and polite by the childrens pool, ahmed the housekeeper done a great job cleaning the room and ice cream staff in the evening was great. Management was amazing and they knew how to treat and talk to customers. Sayed was an Amazing manager he managed to listen to my requests on the last day and gave me a late checkout. The Food was ok and hygienic kids were safe and we didnt have any problem. but the lack of variety was missing, we got bored of the food. However, the staff thst was looking after shisha in the eveing (mohammed zaid) told me that we are not alllowed shisha by the entertainment seat adamantly, then there was a couple that was given shisha 20 minutes later infront of us. which was really unfair and unprofessional.I went to him to discuss it and he was really rude and aggresive. very important topic to add, receptionist (ahmed or mohammed) thst works in the evening offerred us a terrible room when we arrived on the 12th of Aug. I came back and insitited that we saw 2 empty rooms on the way to room and he kept on saying that the hotel is fully booked and you have to wait for tomorrow at that point I wanted to leave the hotel as the room was terrible. The following morning, Ali the night shift receptionist was very polite and listened to our request, he offered us the room we wanted and changed the situation from negstive to positive. without the room change I would have hated the holiday.