Holiday Inn NYC - Lower East Side by IHG

I originally booked my stay at the Holiday Inn due to the low price of the room per night and the proximity to our desired location. It was close to our family, many local restaurants, and easy access to the subways. If you read the reviews for this hotel that others have written, you may have some concerns regarding your stay. There are some reoccurring themes that are frequently mentioned, and I would like to address a few of them. 1. The homeless shelter—NYC has problem with homelessness and a lack of housing for it’s many citizens. In order to help address this problem, some hotels utilize their vacant floors or rooms to function as shelters for individuals displaced from their home. I cannot confirm nor deny that the Holiday Inn has a shelter on their first two floors. If there were homeless individuals in the hotel, I did not notice their presence and it did not impact my stay. The majority of the individuals that I interacted with during my stay were regular, paying customers. 2. Front Desk Staff—Some review mentioned that the front desk were rude and not very helpful. For my experience, this cannot be farther from the truth. Zenya assisted me at check-in. She was delightful, funny, and personable. All interactions with the front desk staff were top-notch. 3. Room Quality—Some reviews mentioned old, small, and run down room. One review even mentioned a lack of “dove” products in the bathroom. The management staff at the hotel must have acknowledged these reviews, because our room and stay was great. Most hotel rooms in NYC are small, but this room was bigger than higher-end hotels that I’ve utilized in other parts of the city. The hallways, room, and elevators were clean and maintained. AND, there were dove products in the bathroom. It was a great stay, and I had a wonderful weekend. I would recommend this location for future visits to NYC.