Hyatt Regency Baku

I made a count. This was my fourth visit to Hyatt Regency Baku in three years. I was truly grateful to the team’s tremendous dedication to seeking whatsoever ways possible to help perfect my stay, from the room assignment to amenities setup. Every aspect was thoroughly and thoughtfully curated as per my preferences. The front office team led by Irada and Ilkin created a welcoming and home-feeling atmosphere to make me feel at ease like returning “home”. I wholeheartedly appreciated their recognition of my continuing loyalty to Hyatt as well as this Azerbaijani property over the past years. Particularly, I would like to give a shoutout to two persons whose impressive effort was indispensable to the pleasance and seamlessness of my recent stay. Seymur is undoubtedly a hospitality professional filled with extreme passion and positivity in his work. He deeply concerned about the wellbeing of all guests through attentively listening to their feedback and quickly following up with the relevant departments to address the issues. He did an amazing job as a guest experience specialist simply because of his enthusiasm about bringing a perfect and heartwarming experience to his guests as if he were to welcome each and every one of them back “home”. Seymur would not just see things but observe with attentiveness to the details. He was well aware of what a good experience meant for guests coming to Baku from all over the world and very much appreciated the importance of good communications in creating a promising guest experience which would in turn lead to positive reviews, enhanced brand reputation and sustainable guest loyalty. Likewise, I was also impressed with the work of Davud at the Regency Club. He took great care of all Club guests and was attentive to their culinary and other needs. He also managed to operate the Regency Club perfectly, because of the continuing dedication and hard work. I am delighted to know that he recently ceased to be a contracted staff and became a permanent member of the team under the employment of Hyatt. I do think this is a righteous move of the hotel management as a mean of recognition those who made significant contribution to the perfection of guest experience, whenever and wherever. My unwavering support to Hyatt Regency Baku will be continuing, and I will have my fifth stay there in case of any future plans bringing me back to Baku again.