Hotel Monceau Wagram

We spent a very nice week at the Hotel Monceau Wagram. The staff is very friendly and helpful. They speak English well and respond quickly to emails/messages, not like other hotels we have tried to communicate with before. We informed the hotel that we would be arriving earlier than the room would be available and we just wanted to store our suitcases, but when we arrived they gave us more and made up our room before its normal availability (14:00) and we could have a rest in our room after a long journey. They clean and make up the room, replace the consumed soaps/shower gels and the used towels every day! Also you might find some welcome gifts in the room :-) The breakfast is rich and good, the small restaurant is very nicely decorated and equipped for your comfort. In the lobby you can have some cakes and coffee free of charge, also in the room they provide free tea and coffee supplies. The city center and most of the POI-s/attractions are close even on foot, in case to reach the more distant destinations we have used RER and metro. (We highly recommend to install RATP application on your phone if you want to use the public transportation!) Before we have booked in Hotel Monceau Wagram we have read a lot of feedback, especially the very good and the very poor ones. One of the most complained thing was the slowly return of the deposit (in our case it was 260EUR). We have received the deposit back on the same day we have leaved the Hotel, so nobody shall worry about it! The room is a bit noisy due to the older window rubber insulation, it would be helpful to replace it in order to reduce the noise coming from the street. The other noise source is a kind of "body sound" coming from the shower or children's foot tapping. But none of them were bad enough to complain about. Of course, the behavior of the guests can greatly affect the comfort of your stay, that is, the hotel can not completely eliminate.